How to connect Delighted and Chatwork
Create a New Scenario to Connect Delighted and Chatwork
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Chatwork will be your first step. To do this, click "Choose an app," find Delighted or Chatwork, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Chatwork Node
Next, click the plus (+) icon on the Delighted node, select Chatwork from the list of available apps, and choose the action you need from the list of nodes within Chatwork.

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Chatwork

Authenticate Chatwork
Now, click the Chatwork node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Chatwork settings. Authentication allows you to use Chatwork through Latenode.
Configure the Delighted and Chatwork Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Chatwork Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Chatwork
Trigger on Webhook
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Delighted
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Delighted, Chatwork, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Chatwork integration works as expected. Depending on your setup, data should flow between Delighted and Chatwork (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Chatwork
Delighted + Chatwork + Slack: When a customer submits negative feedback via Delighted, a notification is sent to a dedicated Chatwork room and a Slack channel to ensure prompt attention and follow-up.
Chatwork + Delighted + Google Sheets: When a new message is posted to a specific Chatwork room, the system triggers a Delighted survey to be sent. The responses from this survey are then logged into a Google Sheet for analysis.
Delighted and Chatwork integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Chatwork
Use Chatwork with Latenode to automate team notifications and tasks. Send messages based on triggers from your CRM, database, or other apps. Latenode's visual builder simplifies creating complex workflows. Reduce manual updates, keep your team informed, and improve response times by integrating Chatwork into automated processes.
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FAQ Delighted and Chatwork
How can I connect my Delighted account to Chatwork using Latenode?
To connect your Delighted account to Chatwork on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Chatwork accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I get notified in Chatwork when Delighted survey responses are negative?
Yes, you can! Latenode allows real-time alerts in Chatwork based on Delighted survey scores. React instantly to negative feedback and improve customer satisfaction.
What types of tasks can I perform by integrating Delighted with Chatwork?
Integrating Delighted with Chatwork allows you to perform various tasks, including:
- Send Chatwork notifications for low Delighted survey scores.
- Create Chatwork tasks based on specific Delighted feedback.
- Aggregate Delighted survey data and post summaries to Chatwork.
- Trigger Delighted surveys based on Chatwork messages.
- Update Chatwork with Delighted survey completion rates.
What kind of Delighted events can trigger Chatwork actions on Latenode?
Latenode triggers workflows from survey responses, new subscribers, and unsubscribes in Delighted. Automate crucial Chatwork updates effortlessly.
Are there any limitations to the Delighted and Chatwork integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex workflows with extensive data transformation may require JavaScript knowledge.
- Real-time synchronization depends on Delighted and Chatwork API availability.
- Historical Delighted data prior to integration setup won't be automatically reflected in Chatwork.