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Automatically trigger CloudTalk actions based on Delighted survey responses and scores. Latenode's visual editor makes it easy to customize follow-ups, escalate negative feedback, and use JavaScript for advanced logic while scaling affordably.
Connect Delighted and CloudTalk in minutes with Latenode.
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Create a New Scenario to Connect Delighted and CloudTalk
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or CloudTalk will be your first step. To do this, click "Choose an app," find Delighted or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the Delighted node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
Delighted
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Delighted and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Delighted
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Delighted, CloudTalk, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Delighted and CloudTalk integration works as expected. Depending on your setup, data should flow between Delighted and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Delighted + Slack: When a new call ends in CloudTalk, the customer's response to the Delighted survey is checked. If the survey response indicates a low satisfaction score, a message containing the feedback is sent to a specified Slack channel.
CloudTalk + Delighted + HubSpot: When a new call is registered in CloudTalk, a new contact is created in HubSpot using the call details. Subsequently, a Delighted survey is sent to the contact to gather feedback on their experience.
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI β all without per-step costs.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
Related categories
How can I connect my Delighted account to CloudTalk using Latenode?
To connect your Delighted account to CloudTalk on Latenode, follow these steps:
Can I trigger CloudTalk calls based on Delighted survey responses?
Yes, you can! Use Latenode to trigger CloudTalk calls when you receive specific feedback in Delighted. This allows immediate follow-up, boosting customer satisfaction.
What types of tasks can I perform by integrating Delighted with CloudTalk?
Integrating Delighted with CloudTalk allows you to perform various tasks, including:
How secure is my Delighted data when using the Latenode integration?
Latenode employs industry-standard security practices, including encryption, to ensure the safety and privacy of your Delighted data.
Are there any limitations to the Delighted and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: