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How to connect Delighted and Contacts+
Create a New Scenario to Connect Delighted and Contacts+
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Contacts+ will be your first step. To do this, click "Choose an app," find Delighted or Contacts+, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Contacts+ Node
Next, click the plus (+) icon on the Delighted node, select Contacts+ from the list of available apps, and choose the action you need from the list of nodes within Contacts+.
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Authenticate Contacts+
Now, click the Contacts+ node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Contacts+ settings. Authentication allows you to use Contacts+ through Latenode.
Configure the Delighted and Contacts+ Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Contacts+ Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, Contacts+, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Contacts+ integration works as expected. Depending on your setup, data should flow between Delighted and Contacts+ (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Contacts+
Delighted + Contacts+ + Slack: When a new negative response is received in Delighted, the automation finds the corresponding contact in Contacts+ and adds a tag. Finally, a Slack message is sent to notify the team of the negative feedback.
Contacts+ + Delighted + Google Sheets: When contact details are updated in Contacts+, the automation finds the person in Delighted and retrieves any associated satisfaction scores. This data, along with the updated contact details, is then added to a Google Sheet for tracking and analysis.
Delighted and Contacts+ integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Contacts+
Use Contacts+ in Latenode to centralize contact data across platforms. Automate cleaning, deduplication, and enrichment processes. Sync updated contact details to your CRM or marketing tools. Latenode lets you build flexible flows and custom logic to manage contacts more efficiently and without manual data entry.
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FAQ Delighted and Contacts+
How can I connect my Delighted account to Contacts+ using Latenode?
To connect your Delighted account to Contacts+ on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Contacts+ accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys based on contact updates?
Yes, with Latenode! Automatically trigger Delighted surveys when Contacts+ records are updated, ensuring timely feedback. Benefit from advanced logic and no-code tools to create powerful automations.
What types of tasks can I perform by integrating Delighted with Contacts+?
Integrating Delighted with Contacts+ allows you to perform various tasks, including:
- Automatically updating contact details based on survey feedback.
- Segmenting contacts in Contacts+ based on Delighted survey responses.
- Creating new Contacts+ contacts from new Delighted survey submissions.
- Sending personalized follow-up emails via Contacts+ based on survey scores.
- Analyzing survey trends and enriching contact profiles automatically.
How do I use Delighted's responses to update contact details?
Use Latenode's visual editor to map Delighted survey responses to corresponding fields in Contacts+. Leverage JavaScript steps for advanced data transformation.
Are there any limitations to the Delighted and Contacts+ integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Delighted and Contacts+ APIs may affect large data volumes.
- Custom field mappings require careful configuration to ensure data accuracy.
- Complex workflow logic may require some familiarity with JavaScript.
