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How to connect Delighted and Facebook
Create a New Scenario to Connect Delighted and Facebook
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Facebook will be your first step. To do this, click "Choose an app," find Delighted or Facebook, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Facebook Node
Next, click the plus (+) icon on the Delighted node, select Facebook from the list of available apps, and choose the action you need from the list of nodes within Facebook.
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Authenticate Facebook
Now, click the Facebook node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Facebook settings. Authentication allows you to use Facebook through Latenode.
Configure the Delighted and Facebook Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Facebook Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, Facebook, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Facebook integration works as expected. Depending on your setup, data should flow between Delighted and Facebook (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Facebook
Delighted + Slack: When a new negative response is received in Delighted, a notification is sent to a dedicated Slack channel, allowing for immediate follow-up and resolution.
Delighted + Facebook + Zendesk: When a new positive response is received in Delighted, post it to Facebook and create a Zendesk ticket to thank the customer privately and offer additional support.
Delighted and Facebook integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Facebook
Automate Facebook posting/engagement within Latenode workflows. Use it to monitor brand mentions, post content, or gather lead data automatically. Connect Facebook to other apps, like CRMs or data warehouses, to streamline social media management. Latenode's visual editor lets you design flexible scenarios without code, and its scaling architecture handles high volumes.
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See how Latenode works
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FAQ Delighted and Facebook
How can I connect my Delighted account to Facebook using Latenode?
To connect your Delighted account to Facebook on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Facebook accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I post Delighted survey results to Facebook?
Yes, you can! Latenode allows posting survey results directly to Facebook pages using a no-code visual editor, enabling you to share customer feedback instantly with your audience.
What types of tasks can I perform by integrating Delighted with Facebook?
Integrating Delighted with Facebook allows you to perform various tasks, including:
- Creating Facebook ad campaigns based on positive Delighted survey responses.
- Sharing customer testimonials from Delighted surveys on a Facebook page.
- Notifying a Facebook group when a negative Delighted survey response is received.
- Automatically updating a Facebook lead ad form with Delighted survey data.
- Triggering targeted Facebook ads based on Delighted customer satisfaction scores.
How does Latenode enhance Delighted data for Facebook campaigns?
Latenode enriches Delighted data with AI and custom code, enabling precise targeting and personalized messaging within Facebook ad campaigns.
Are there any limitations to the Delighted and Facebook integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by the Facebook API can affect data transfer speeds.
- Custom data mappings may require JavaScript knowledge for advanced configurations.
- Changes to the Delighted or Facebook APIs may require adjustments to existing workflows.
