Delighted and Facebook Messenger Integration

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Automatically send Delighted survey results to Facebook Messenger for instant feedback alerts. Latenode's visual editor makes setup simple, while affordable execution-based pricing ensures scalability as your survey volume grows, freeing you from costly per-step charges.

Swap Apps

Delighted

Facebook Messenger

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and Facebook Messenger

Create a New Scenario to Connect Delighted and Facebook Messenger

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Facebook Messenger will be your first step. To do this, click "Choose an app," find Delighted or Facebook Messenger, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Delighted

Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Delighted

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Connect Delighted

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Run node once

Add the Facebook Messenger Node

Next, click the plus (+) icon on the Delighted node, select Facebook Messenger from the list of available apps, and choose the action you need from the list of nodes within Facebook Messenger.

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Facebook Messenger

Authenticate Facebook Messenger

Now, click the Facebook Messenger node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Facebook Messenger settings. Authentication allows you to use Facebook Messenger through Latenode.

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Sign In

Run node once

Configure the Delighted and Facebook Messenger Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Facebook Messenger Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the Delighted and Facebook Messenger Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, Facebook Messenger, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Facebook Messenger integration works as expected. Depending on your setup, data should flow between Delighted and Facebook Messenger (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and Facebook Messenger

Delighted + Slack: When a customer submits a new response with a low score in Delighted, a message is sent to a dedicated Slack channel to alert the team for immediate follow-up.

Delighted + Facebook Messenger + Google Sheets: Saves new responses from Delighted surveys and conversation details from Facebook Messenger into a Google Sheet for feedback analysis.

Delighted and Facebook Messenger integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

About Facebook Messenger

Connect Facebook Messenger to Latenode to automate customer support or send personalized updates. Build flows to handle inbound messages, trigger actions in other apps, and route conversations intelligently. Use Latenode's visual editor and scripting tools to scale communication workflows with custom logic, without step-based pricing.

See how Latenode works

FAQ Delighted and Facebook Messenger

How can I connect my Delighted account to Facebook Messenger using Latenode?

To connect your Delighted account to Facebook Messenger on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and Facebook Messenger accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I send Delighted survey results to Facebook Messenger?

Yes, you can! Latenode allows real-time survey result notifications. Get instant alerts and feedback via Messenger, facilitating prompt follow-up actions.

What types of tasks can I perform by integrating Delighted with Facebook Messenger?

Integrating Delighted with Facebook Messenger allows you to perform various tasks, including:

  • Send new Delighted survey responses to a Messenger channel.
  • Create personalized follow-up messages in Messenger based on survey scores.
  • Automatically notify a support team in Messenger of negative feedback.
  • Trigger a new Delighted survey based on Messenger interactions.
  • Analyze survey sentiment and share insights via Messenger reports.

Can I customize survey invitations sent via Facebook Messenger?

Yes! Latenode enables customized survey invitations via Messenger. Use JavaScript and AI steps for personalized messaging.

Are there any limitations to the Delighted and Facebook Messenger integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex survey logic might require custom JavaScript coding.
  • Facebook Messenger's API rate limits may affect high-volume notifications.
  • Real-time data synchronization depends on API availability.

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