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Trigger immediate FireText SMS alerts based on negative Delighted survey responses. Using Latenode’s visual editor, customize alerts with JavaScript logic and ensure critical feedback gets instant attention. Scale affordably as your business grows.
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In the workspace, click the “Create New Scenario” button.

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or FireText will be your first step. To do this, click "Choose an app," find Delighted or FireText, and select the appropriate trigger to start the scenario.

Select the Delighted node from the app selection panel on the right.

Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Next, click the plus (+) icon on the Delighted node, select FireText from the list of available apps, and choose the action you need from the list of nodes within FireText.

Delighted
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FireText
Now, click the FireText node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your FireText settings. Authentication allows you to use FireText through Latenode.
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Use various Latenode nodes to transform data and enhance your integration:

JavaScript
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AI Anthropic Claude 3
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FireText
Trigger on Webhook
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Delighted
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Iterator
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Webhook response
After configuring Delighted, FireText, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and FireText integration works as expected. Depending on your setup, data should flow between Delighted and FireText (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + FireText + Slack: When a new negative response is received in Delighted, an SMS message is sent to the customer via FireText, and a notification is sent to a Slack channel to alert the support team.
FireText + Delighted + Zendesk: When a new message is received in FireText, a survey is sent to the customer via Delighted. If a negative response is received, a Zendesk ticket is created for follow-up.
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About FireText
Use FireText in Latenode to automate SMS sending and verification. Trigger texts based on events, like new orders or form submissions. Perfect for OTP, alerts, and marketing campaigns. Integrate with databases and CRMs, adding conditional logic and custom scripts for tailored messaging inside scalable Latenode flows.
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How can I connect my Delighted account to FireText using Latenode?
To connect your Delighted account to FireText on Latenode, follow these steps:
Can I send SMS based on Delighted survey responses?
Yes, you can! Latenode’s visual editor makes it easy to trigger FireText SMS messages based on Delighted survey results, enabling instant feedback follow-up and personalized customer care.
What types of tasks can I perform by integrating Delighted with FireText?
Integrating Delighted with FireText allows you to perform various tasks, including:
How securely does Latenode manage my Delighted survey data?
Latenode utilizes industry-standard encryption and secure data handling practices, ensuring your Delighted data is always protected during integration and automation.
Are there any limitations to the Delighted and FireText integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: