Delighted and FireText Integration

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Trigger immediate FireText SMS alerts based on negative Delighted survey responses. Using Latenode’s visual editor, customize alerts with JavaScript logic and ensure critical feedback gets instant attention. Scale affordably as your business grows.

Swap Apps

Delighted

FireText

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and FireText

Create a New Scenario to Connect Delighted and FireText

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or FireText will be your first step. To do this, click "Choose an app," find Delighted or FireText, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the FireText Node

Next, click the plus (+) icon on the Delighted node, select FireText from the list of available apps, and choose the action you need from the list of nodes within FireText.

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Authenticate FireText

Now, click the FireText node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your FireText settings. Authentication allows you to use FireText through Latenode.

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Configure the Delighted and FireText Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Delighted and FireText Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, FireText, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and FireText integration works as expected. Depending on your setup, data should flow between Delighted and FireText (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and FireText

Delighted + FireText + Slack: When a new negative response is received in Delighted, an SMS message is sent to the customer via FireText, and a notification is sent to a Slack channel to alert the support team.

FireText + Delighted + Zendesk: When a new message is received in FireText, a survey is sent to the customer via Delighted. If a negative response is received, a Zendesk ticket is created for follow-up.

Delighted and FireText integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

About FireText

Use FireText in Latenode to automate SMS sending and verification. Trigger texts based on events, like new orders or form submissions. Perfect for OTP, alerts, and marketing campaigns. Integrate with databases and CRMs, adding conditional logic and custom scripts for tailored messaging inside scalable Latenode flows.

See how Latenode works

FAQ Delighted and FireText

How can I connect my Delighted account to FireText using Latenode?

To connect your Delighted account to FireText on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and FireText accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I send SMS based on Delighted survey responses?

Yes, you can! Latenode’s visual editor makes it easy to trigger FireText SMS messages based on Delighted survey results, enabling instant feedback follow-up and personalized customer care.

What types of tasks can I perform by integrating Delighted with FireText?

Integrating Delighted with FireText allows you to perform various tasks, including:

  • Send thank-you SMS messages for positive Delighted survey responses.
  • Alert support teams via SMS for negative feedback received in Delighted.
  • Automatically send follow-up surveys through Delighted via SMS.
  • Personalize SMS campaigns based on customer satisfaction data.
  • Trigger internal notifications for urgent customer issues.

How securely does Latenode manage my Delighted survey data?

Latenode utilizes industry-standard encryption and secure data handling practices, ensuring your Delighted data is always protected during integration and automation.

Are there any limitations to the Delighted and FireText integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex conditional logic may require JavaScript knowledge.
  • SMS delivery rates depend on FireText's service and regional regulations.
  • Latenode's free plan has usage limits on data volume and execution time.

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