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How to connect Delighted and Jira
Create a New Scenario to Connect Delighted and Jira
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Jira will be your first step. To do this, click "Choose an app," find Delighted or Jira, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Jira Node
Next, click the plus (+) icon on the Delighted node, select Jira from the list of available apps, and choose the action you need from the list of nodes within Jira.
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Authenticate Jira
Now, click the Jira node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Jira settings. Authentication allows you to use Jira through Latenode.
Configure the Delighted and Jira Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Jira Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, Jira, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Jira integration works as expected. Depending on your setup, data should flow between Delighted and Jira (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Jira
Delighted + Jira + Slack: When a new negative response is received in Delighted, a bug ticket is automatically created in Jira, and a notification is sent to a designated Slack channel to alert the support team.
Jira + Delighted + Google Sheets: When a Jira issue is updated, a Delighted survey is sent to the reporter. The survey response, along with the Jira issue key, is then logged in a Google Sheet.
Delighted and Jira integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Jira
Sync Jira issues to other tools or trigger actions based on status changes. Automate bug reporting, task assignment, or notifications without code. Latenode lets you visually integrate Jira into complex workflows. Extend functionality with JavaScript and control costs with execution-based pricing, not per-step fees.
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See how Latenode works
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FAQ Delighted and Jira
How can I connect my Delighted account to Jira using Latenode?
To connect your Delighted account to Jira on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Jira accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I create Jira tickets from negative Delighted feedback?
Yes, you can! Latenode enables automated ticket creation in Jira based on negative Delighted survey responses, ensuring prompt issue resolution. Leverage AI to classify the feedback for efficient routing.
What types of tasks can I perform by integrating Delighted with Jira?
Integrating Delighted with Jira allows you to perform various tasks, including:
- Automatically create Jira tickets for negative Delighted survey responses.
- Update Jira tickets when a Delighted survey response is received.
- Send Delighted surveys based on Jira ticket status changes.
- Aggregate Delighted feedback data into Jira dashboards for reporting.
- Trigger custom notifications in Jira based on Delighted survey scores.
How secure is Delighted data when using Latenode integrations?
Latenode uses advanced encryption and secure authentication to protect your Delighted data. Access controls help ensure the integrity of data flowing between apps.
Are there any limitations to the Delighted and Jira integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data from Delighted prior to integration setup is not automatically synced.
- Complex custom field mappings in Jira may require JavaScript code block configuration.
- The number of surveys sent via Delighted is subject to Delighted's plan limits.
