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How to connect Delighted and LiveChat
Create a New Scenario to Connect Delighted and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or LiveChat will be your first step. To do this, click "Choose an app," find Delighted or LiveChat, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Delighted node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Delighted and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Delighted, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and LiveChat integration works as expected. Depending on your setup, data should flow between Delighted and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and LiveChat
Delighted + Slack: When a customer submits a negative response in Delighted, a notification is sent to a dedicated Slack channel for immediate follow-up.
LiveChat + Delighted + Google Sheets: When a LiveChat chat is deactivated, log the chat transcript and the corresponding customer satisfaction rating from Delighted into a Google Sheet for analysis.
Delighted and LiveChat integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Delighted and LiveChat
How can I connect my Delighted account to LiveChat using Latenode?
To connect your Delighted account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger LiveChat messages based on Delighted survey responses?
Yes, you can! Using Latenode, trigger personalized LiveChat messages based on Delighted survey feedback, improving customer engagement and providing immediate support.
What types of tasks can I perform by integrating Delighted with LiveChat?
Integrating Delighted with LiveChat allows you to perform various tasks, including:
- Automatically create LiveChat tickets for negative Delighted survey responses.
- Send personalized thank-you messages in LiveChat after positive feedback in Delighted.
- Update LiveChat contact details based on Delighted survey data.
- Tag LiveChat conversations based on Delighted survey sentiment analysis.
- Escalate critical Delighted feedback to a dedicated LiveChat support channel.
Can I use custom variables from Delighted in my LiveChat automations?
Yes! Latenode allows you to pass custom variables from Delighted into LiveChat workflows, enabling highly personalized and data-driven interactions.
Are there any limitations to the Delighted and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits of both Delighted and LiveChat APIs may affect high-volume workflows.
- Complex data transformations might require custom JavaScript code.
- Historical Delighted data before integration setup will not automatically sync.
