How to connect Delighted and Microsoft Outlook
Create a New Scenario to Connect Delighted and Microsoft Outlook
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Microsoft Outlook will be your first step. To do this, click "Choose an app," find Delighted or Microsoft Outlook, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Microsoft Outlook Node
Next, click the plus (+) icon on the Delighted node, select Microsoft Outlook from the list of available apps, and choose the action you need from the list of nodes within Microsoft Outlook.

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Authenticate Microsoft Outlook
Now, click the Microsoft Outlook node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Microsoft Outlook settings. Authentication allows you to use Microsoft Outlook through Latenode.
Configure the Delighted and Microsoft Outlook Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Microsoft Outlook Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Save and Activate the Scenario
After configuring Delighted, Microsoft Outlook, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Microsoft Outlook integration works as expected. Depending on your setup, data should flow between Delighted and Microsoft Outlook (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Microsoft Outlook
Delighted + Microsoft Outlook + Slack: When a customer submits a negative response in Delighted, an email is sent to a manager via Outlook, and a message is posted in a dedicated Slack channel.
Delighted + Google Sheets + Microsoft Outlook: Log new Delighted survey responses in Google Sheets, then send a daily summary of responses via Microsoft Outlook.
Delighted and Microsoft Outlook integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Microsoft Outlook
Automate email tasks with Microsoft Outlook in Latenode. Send personalized emails, track replies, or create calendar events based on triggers from other apps. Latenode lets you integrate Outlook with your CRM, database, or other tools in visual workflows. Manage email flow without manual work, customize it with code, and scale it on demand.
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See how Latenode works
FAQ Delighted and Microsoft Outlook
How can I connect my Delighted account to Microsoft Outlook using Latenode?
To connect your Delighted account to Microsoft Outlook on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Microsoft Outlook accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically email negative feedback from Delighted via Outlook?
Yes, you can! Latenode lets you trigger automated emails in Outlook based on Delighted survey responses, ensuring prompt follow-up and improved customer satisfaction. Leverage advanced filtering for precision.
What types of tasks can I perform by integrating Delighted with Microsoft Outlook?
Integrating Delighted with Microsoft Outlook allows you to perform various tasks, including:
- Send personalized thank you emails via Outlook for positive Delighted feedback.
- Create Outlook tasks for support team based on negative Delighted survey responses.
- Aggregate Delighted survey data into a daily summary email via Outlook.
- Automatically update Outlook contacts with new information from Delighted surveys.
- Send internal notifications via Outlook when a specific Delighted feedback threshold is reached.
How does Latenode handle Delighted survey data securely?
Latenode employs robust encryption and security protocols, ensuring your Delighted survey data is transferred and stored securely during integration.
Are there any limitations to the Delighted and Microsoft Outlook integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachments from Delighted surveys cannot be directly forwarded via Outlook.
- Custom styling from Delighted surveys will not be replicated in Outlook emails.
- Rate limits apply to both Delighted and Microsoft Outlook APIs.