How to connect Delighted and Microsoft Teams
Create a New Scenario to Connect Delighted and Microsoft Teams
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Microsoft Teams will be your first step. To do this, click "Choose an app," find Delighted or Microsoft Teams, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Microsoft Teams Node
Next, click the plus (+) icon on the Delighted node, select Microsoft Teams from the list of available apps, and choose the action you need from the list of nodes within Microsoft Teams.

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Authenticate Microsoft Teams
Now, click the Microsoft Teams node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Microsoft Teams settings. Authentication allows you to use Microsoft Teams through Latenode.
Configure the Delighted and Microsoft Teams Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Microsoft Teams Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Save and Activate the Scenario
After configuring Delighted, Microsoft Teams, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Microsoft Teams integration works as expected. Depending on your setup, data should flow between Delighted and Microsoft Teams (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Microsoft Teams
Delighted + Jira + Microsoft Teams: When a new response is received in Delighted, especially if it indicates a bug, a new issue is created in Jira, and a notification is sent to a Microsoft Teams channel to alert the development team.
Delighted + Microsoft Teams + Salesforce: When a negative response is received in Delighted, the content of the response from Delighted, accessible in a Teams chat, is then logged as a new record in Salesforce for tracking and follow-up.
Delighted and Microsoft Teams integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Microsoft Teams
Use Microsoft Teams in Latenode to automate notifications and approvals. Instead of manual updates, automatically post messages based on triggers from other apps (like CRM or databases). Streamline workflows and improve team communication by connecting Teams to your automated processes without complex coding.
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See how Latenode works
FAQ Delighted and Microsoft Teams
How can I connect my Delighted account to Microsoft Teams using Latenode?
To connect your Delighted account to Microsoft Teams on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Microsoft Teams accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I get instant alerts for low Delighted survey scores in Teams?
Yes! Latenode allows real-time notifications. Get instant Teams alerts when Delighted survey scores dip below a threshold, enabling rapid response to customer concerns and boosting satisfaction.
What types of tasks can I perform by integrating Delighted with Microsoft Teams?
Integrating Delighted with Microsoft Teams allows you to perform various tasks, including:
- Sending survey responses to a Teams channel for immediate review.
- Notifying specific team members of negative feedback via Teams.
- Automatically creating tasks in a project management tool based on survey results.
- Posting daily summaries of survey sentiment to a Teams channel.
- Triggering personalized thank-you messages in Teams for positive feedback.
Can I customize alert messages sent to Microsoft Teams from Delighted?
Yes, Latenode provides full control. Customize alert messages using data from Delighted, ensuring your Teams notifications are detailed and relevant.
Are there any limitations to the Delighted and Microsoft Teams integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex survey logic may require custom JavaScript blocks.
- Very high survey volumes may require a scaled Latenode plan.
- Integration setup requires admin access to both Delighted and Teams.