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Automatically trigger NetSuite actions based on Delighted survey responses. Use Latenode's visual editor to build custom logic for follow-ups and alerts, and scale affordably by paying only for execution time.
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Create a New Scenario to Connect Delighted and NetSuite
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or NetSuite will be your first step. To do this, click "Choose an app," find Delighted or NetSuite, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the NetSuite Node
Next, click the plus (+) icon on the Delighted node, select NetSuite from the list of available apps, and choose the action you need from the list of nodes within NetSuite.
Delighted
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NetSuite
Authenticate NetSuite
Now, click the NetSuite node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your NetSuite settings. Authentication allows you to use NetSuite through Latenode.
Configure the Delighted and NetSuite Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and NetSuite Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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NetSuite
Trigger on Webhook
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Delighted
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Delighted, NetSuite, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Delighted and NetSuite integration works as expected. Depending on your setup, data should flow between Delighted and NetSuite (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + NetSuite + Slack: When a new negative response is received in Delighted, search for the corresponding customer record in NetSuite and then send a message to a Slack channel to alert the team about the negative feedback and prompt follow-up.
NetSuite + Delighted + Zendesk: When a case is updated in NetSuite, send a customer satisfaction survey via Delighted and then update the Zendesk ticket with a comment including a link to the survey response in Delighted, allowing for easy tracking of customer satisfaction within Zendesk.
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI β all without per-step costs.
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About NetSuite
Sync NetSuite data with other apps using Latenode. Automate order processing, inventory updates, or financial reporting. Connect NetSuite to your CRM, marketing tools, or database. Use Latenode's visual editor and custom code options for precise control and scalable workflows, avoiding manual data entry and errors. Integrate complex logic easily.
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How can I connect my Delighted account to NetSuite using Latenode?
To connect your Delighted account to NetSuite on Latenode, follow these steps:
Can I trigger personalized thank-you emails based on survey responses?
Yes, you can! Latenode lets you use AI to craft tailored thank-you messages in NetSuite based on Delighted feedback, boosting customer engagement automatically.
What types of tasks can I perform by integrating Delighted with NetSuite?
Integrating Delighted with NetSuite allows you to perform various tasks, including:
Can I use custom logic when sending data from Delighted to NetSuite?
Yes! Latenode lets you add custom JavaScript functions to transform data between Delighted and NetSuite, fitting unique needs.
Are there any limitations to the Delighted and NetSuite integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: