How to connect Delighted and NetSuite
Create a New Scenario to Connect Delighted and NetSuite
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or NetSuite will be your first step. To do this, click "Choose an app," find Delighted or NetSuite, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the NetSuite Node
Next, click the plus (+) icon on the Delighted node, select NetSuite from the list of available apps, and choose the action you need from the list of nodes within NetSuite.

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Authenticate NetSuite
Now, click the NetSuite node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your NetSuite settings. Authentication allows you to use NetSuite through Latenode.
Configure the Delighted and NetSuite Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and NetSuite Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, NetSuite, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and NetSuite integration works as expected. Depending on your setup, data should flow between Delighted and NetSuite (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and NetSuite
Delighted + NetSuite + Slack: When a new negative response is received in Delighted, search for the corresponding customer record in NetSuite and then send a message to a Slack channel to alert the team about the negative feedback and prompt follow-up.
NetSuite + Delighted + Zendesk: When a case is updated in NetSuite, send a customer satisfaction survey via Delighted and then update the Zendesk ticket with a comment including a link to the survey response in Delighted, allowing for easy tracking of customer satisfaction within Zendesk.
Delighted and NetSuite integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About NetSuite
Sync NetSuite data with other apps using Latenode. Automate order processing, inventory updates, or financial reporting. Connect NetSuite to your CRM, marketing tools, or database. Use Latenode's visual editor and custom code options for precise control and scalable workflows, avoiding manual data entry and errors. Integrate complex logic easily.
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See how Latenode works
FAQ Delighted and NetSuite
How can I connect my Delighted account to NetSuite using Latenode?
To connect your Delighted account to NetSuite on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and NetSuite accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger personalized thank-you emails based on survey responses?
Yes, you can! Latenode lets you use AI to craft tailored thank-you messages in NetSuite based on Delighted feedback, boosting customer engagement automatically.
What types of tasks can I perform by integrating Delighted with NetSuite?
Integrating Delighted with NetSuite allows you to perform various tasks, including:
- Creating NetSuite support tickets from negative Delighted survey responses.
- Updating NetSuite customer records with satisfaction scores from Delighted.
- Triggering sales team follow-ups based on positive Delighted feedback.
- Generating performance reports in NetSuite based on Delighted survey data.
- Sending targeted Delighted surveys after NetSuite order fulfillment.
Can I use custom logic when sending data from Delighted to NetSuite?
Yes! Latenode lets you add custom JavaScript functions to transform data between Delighted and NetSuite, fitting unique needs.
Are there any limitations to the Delighted and NetSuite integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization depends on API request limits of Delighted and NetSuite.
- Complex data transformations may require intermediate steps for optimal performance.
- Custom scripting requires familiarity with JavaScript for advanced workflows.