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How to connect Delighted and Omnisend
Create a New Scenario to Connect Delighted and Omnisend
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Omnisend will be your first step. To do this, click "Choose an app," find Delighted or Omnisend, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Omnisend Node
Next, click the plus (+) icon on the Delighted node, select Omnisend from the list of available apps, and choose the action you need from the list of nodes within Omnisend.
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Authenticate Omnisend
Now, click the Omnisend node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Omnisend settings. Authentication allows you to use Omnisend through Latenode.
Configure the Delighted and Omnisend Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Omnisend Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, Omnisend, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Omnisend integration works as expected. Depending on your setup, data should flow between Delighted and Omnisend (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Omnisend
Delighted + Omnisend + Slack: When a customer submits a new response with a low score in Delighted, a personalized email sequence is triggered in Omnisend to address their concerns. A notification is also sent to a designated Slack channel to alert the team about the negative feedback.
Delighted + Google Sheets + Omnisend: Each new response from Delighted is recorded as a new row in Google Sheets. Based on the customer's feedback stored in Google Sheets, personalized email campaigns are triggered in Omnisend to nurture customer relationships.
Delighted and Omnisend integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Omnisend
Use Omnisend in Latenode to automate email & SMS marketing based on real-time data. Connect e-commerce platforms and CRMs, then trigger personalized campaigns. Stop overspending on rigid marketing tools. Latenode's visual editor and flexible logic create scalable automation at a fraction of the cost.
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FAQ Delighted and Omnisend
How can I connect my Delighted account to Omnisend using Latenode?
To connect your Delighted account to Omnisend on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Omnisend accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Omnisend emails from Delighted feedback?
Yes, you can! Use Latenode to instantly trigger targeted email campaigns in Omnisend based on specific Delighted survey responses, creating personalized customer journeys.
What types of tasks can I perform by integrating Delighted with Omnisend?
Integrating Delighted with Omnisend allows you to perform various tasks, including:
- Sending targeted Omnisend emails based on negative Delighted feedback.
- Adding new Delighted respondents to specific Omnisend segments.
- Updating contact properties in Omnisend with Delighted survey data.
- Triggering SMS campaigns in Omnisend for high-satisfaction Delighted scores.
- Creating personalized thank you emails in Omnisend after positive feedback.
How do I handle Delighted survey responses in Latenode?
Latenode offers flexible tools to parse survey responses, use AI to analyze sentiment, and trigger actions in other apps like Omnisend based on feedback.
Are there any limitations to the Delighted and Omnisend integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex logic may require JavaScript knowledge.
- Historical Delighted data requires manual import.
- Rate limits of Delighted and Omnisend APIs apply.
