How to connect Delighted and OpenAI ChatGPT
Create a New Scenario to Connect Delighted and OpenAI ChatGPT
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or OpenAI ChatGPT will be your first step. To do this, click "Choose an app," find Delighted or OpenAI ChatGPT, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the OpenAI ChatGPT Node
Next, click the plus (+) icon on the Delighted node, select OpenAI ChatGPT from the list of available apps, and choose the action you need from the list of nodes within OpenAI ChatGPT.

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Authenticate OpenAI ChatGPT
Now, click the OpenAI ChatGPT node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your OpenAI ChatGPT settings. Authentication allows you to use OpenAI ChatGPT through Latenode.
Configure the Delighted and OpenAI ChatGPT Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and OpenAI ChatGPT Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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OpenAI ChatGPT
Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Delighted, OpenAI ChatGPT, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and OpenAI ChatGPT integration works as expected. Depending on your setup, data should flow between Delighted and OpenAI ChatGPT (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and OpenAI ChatGPT
Delighted + OpenAI ChatGPT + Slack: When a new response is received in Delighted, send the response to OpenAI ChatGPT for analysis. Then, post a summary of the analysis to a designated Slack channel.
Delighted + OpenAI ChatGPT + Google Sheets: When a new response arrives in Delighted, send the response to OpenAI ChatGPT to categorize the feedback. Store the original response and the category in a Google Sheet.
Delighted and OpenAI ChatGPT integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About OpenAI ChatGPT
Integrate ChatGPT into Latenode for automated content generation, sentiment analysis, and smart replies. Create workflows that analyze text, classify data, and personalize customer interactions. Combine AI power with Latenode's flexibility: orchestrate complex processes, manage data flow, and connect to any app via API—all without code.
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See how Latenode works
FAQ Delighted and OpenAI ChatGPT
How can I connect my Delighted account to OpenAI ChatGPT using Latenode?
To connect your Delighted account to OpenAI ChatGPT on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and OpenAI ChatGPT accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically analyze survey responses using AI?
Yes, you can! Latenode allows you to send Delighted survey responses to OpenAI ChatGPT for sentiment analysis, routing negative feedback and improving response times.
What types of tasks can I perform by integrating Delighted with OpenAI ChatGPT?
Integrating Delighted with OpenAI ChatGPT allows you to perform various tasks, including:
- Summarizing customer feedback from Delighted surveys using AI.
- Generating personalized follow-up messages via OpenAI ChatGPT.
- Identifying key themes in customer feedback automatically.
- Tagging responses based on sentiment and topic.
- Creating reports from survey data with AI-driven insights.
Can I filter Delighted surveys based on specific criteria in Latenode?
Yes, Latenode's advanced filtering lets you process only relevant Delighted surveys based on score, NPS, or custom attributes to streamline workflows.
Are there any limitations to the Delighted and OpenAI ChatGPT integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits from both Delighted and OpenAI ChatGPT may affect processing speed.
- Very large survey responses might exceed OpenAI ChatGPT’s token limits.
- Custom fields in Delighted require careful mapping to OpenAI ChatGPT prompts.