How to connect Delighted and Ortto
Create a New Scenario to Connect Delighted and Ortto
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Ortto will be your first step. To do this, click "Choose an app," find Delighted or Ortto, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Ortto Node
Next, click the plus (+) icon on the Delighted node, select Ortto from the list of available apps, and choose the action you need from the list of nodes within Ortto.

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Ortto
Authenticate Ortto
Now, click the Ortto node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Ortto settings. Authentication allows you to use Ortto through Latenode.
Configure the Delighted and Ortto Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Ortto Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Ortto
Trigger on Webhook
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Delighted
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Delighted, Ortto, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Ortto integration works as expected. Depending on your setup, data should flow between Delighted and Ortto (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Ortto
Delighted + Slack + Ortto: When a new negative response is received in Delighted, a notification is sent to a designated Slack channel. This notification prompts the team to review the response and follow up with the individual in Ortto to address their concerns and improve their experience.
Ortto + Delighted + Zendesk: When a new person is added to Ortto, the automation checks if they have submitted feedback via Delighted. If no feedback is found, a support ticket is created in Zendesk to proactively solicit feedback and ensure customer satisfaction.
Delighted and Ortto integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Ortto
Use Ortto in Latenode to automate personalized marketing campaigns. Trigger emails, SMS, or push notifications based on real-time data from any source. Segment users and update profiles dynamically within Latenode workflows, responding instantly to behavior. Improve engagement by connecting Ortto's segmentation to your Latenode data pipelines.
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See how Latenode works
FAQ Delighted and Ortto
How can I connect my Delighted account to Ortto using Latenode?
To connect your Delighted account to Ortto on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Ortto accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger personalized Ortto campaigns from Delighted survey responses?
Yes, you can! Latenode’s visual editor makes it easy. Automatically enroll satisfied customers into loyalty programs, boosting engagement and driving repeat business.
What types of tasks can I perform by integrating Delighted with Ortto?
Integrating Delighted with Ortto allows you to perform various tasks, including:
- Automatically segment customers in Ortto based on their Delighted survey scores.
- Send targeted email campaigns via Ortto to detractors identified by Delighted.
- Update customer profiles in Ortto with feedback collected in Delighted surveys.
- Trigger internal alerts in Ortto for critical negative feedback in Delighted.
- Create personalized customer journeys in Ortto based on Delighted NPS scores.
HowsecureistheDelighted-OrttointegrationonLatenode?
Latenode employs robust security measures, including encryption and secure authentication protocols, to protect your data during the integration process.
Are there any limitations to the Delighted and Ortto integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time synchronization might be subject to API rate limits of Delighted or Ortto.
- Complex data transformations may require custom JavaScript code in Latenode.
- Historical data migration between Delighted and Ortto may require manual setup.