How to connect Delighted and Productboard
Create a New Scenario to Connect Delighted and Productboard
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Productboard will be your first step. To do this, click "Choose an app," find Delighted or Productboard, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Productboard Node
Next, click the plus (+) icon on the Delighted node, select Productboard from the list of available apps, and choose the action you need from the list of nodes within Productboard.

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Authenticate Productboard
Now, click the Productboard node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Productboard settings. Authentication allows you to use Productboard through Latenode.
Configure the Delighted and Productboard Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Productboard Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Productboard
Trigger on Webhook
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Delighted
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Webhook response

Save and Activate the Scenario
After configuring Delighted, Productboard, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Productboard integration works as expected. Depending on your setup, data should flow between Delighted and Productboard (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Productboard
Delighted + Productboard + Slack: When a new negative response is received in Delighted, a feature request is created in Productboard. The product team is then alerted via a Slack channel message.
Productboard + Delighted + Jira: When a new feature is released in Productboard, a targeted survey is sent in Delighted. The survey is linked to the related Jira ticket using the issue key to track feedback.
Delighted and Productboard integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Productboard
Sync Productboard insights into Latenode to automate product development workflows. Track feature requests, prioritize tasks, and trigger actions in other apps (like Jira or Slack) based on user feedback. Build custom reports and alerts using Latenode's visual editor, making feedback actionable across teams without manual data wrangling.
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See how Latenode works
FAQ Delighted and Productboard
How can I connect my Delighted account to Productboard using Latenode?
To connect your Delighted account to Productboard on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Productboard accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Productboard features from Delighted survey responses?
Yes, you can! Latenode allows parsing Delighted feedback, using AI to categorize responses, and automatically creating prioritized features in Productboard. Close the loop faster with real user insights.
What types of tasks can I perform by integrating Delighted with Productboard?
Integrating Delighted with Productboard allows you to perform various tasks, including:
- Create new Productboard features from positive Delighted survey responses.
- Update existing Productboard features with relevant Delighted feedback.
- Trigger alerts when Delighted scores fall below a certain threshold.
- Enrich Productboard insights with Delighted customer demographic data.
- Automatically tag Productboard features based on sentiment analysis of Delighted feedback.
Can I filter Delighted survey responses before sending data to Productboard?
Yes! Latenode lets you filter Delighted data by score, keywords, or demographics ensuring only relevant insights reach Productboard, saving you time.
Are there any limitations to the Delighted and Productboard integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Initial setup requires API keys from both Delighted and Productboard.
- Complex sentiment analysis may require a Latenode AI plan upgrade.
- Rate limits apply based on your Delighted and Productboard subscription plans.