Delighted and ReachInbox Integration

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Automatically trigger personalized follow-up campaigns in ReachInbox based on Delighted survey responses. Latenode's visual editor and affordable execution-based pricing make iterative automation improvements easier than ever, ensuring optimal customer engagement.

Swap Apps

Delighted

ReachInbox

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and ReachInbox

Create a New Scenario to Connect Delighted and ReachInbox

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or ReachInbox will be your first step. To do this, click "Choose an app," find Delighted or ReachInbox, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Delighted

Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Delighted

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Connect Delighted

Sign In

Run node once

Add the ReachInbox Node

Next, click the plus (+) icon on the Delighted node, select ReachInbox from the list of available apps, and choose the action you need from the list of nodes within ReachInbox.

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ReachInbox

Authenticate ReachInbox

Now, click the ReachInbox node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ReachInbox settings. Authentication allows you to use ReachInbox through Latenode.

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Sign In

Run node once

Configure the Delighted and ReachInbox Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the Delighted and ReachInbox Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, ReachInbox, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and ReachInbox integration works as expected. Depending on your setup, data should flow between Delighted and ReachInbox (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and ReachInbox

Delighted + Slack + ReachInbox: When a new negative response is received in Delighted, a notification is sent to a Slack channel. The notification includes details that allow the user to follow up via ReachInbox by finding the lead and sending a message.

Delighted + ReachInbox + Zendesk: When Delighted receives a new survey response, ReachInbox retrieves lead details. If feedback warrants, a Zendesk ticket is automatically created with the survey details and lead information.

Delighted and ReachInbox integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

About ReachInbox

ReachInbox + Latenode: Automate cold outreach & personalize follow-ups at scale. Trigger campaigns from new leads, scraped data, or CRM updates. Latenode manages complex logic (filtering, scheduling, AI content creation) while ReachInbox handles email sending. Optimize deliverability and engagement in automated workflows.

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FAQ Delighted and ReachInbox

How can I connect my Delighted account to ReachInbox using Latenode?

To connect your Delighted account to ReachInbox on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and ReachInbox accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically send surveys after ReachInbox interactions?

Yes, you can! With Latenode, trigger Delighted surveys based on ReachInbox events, gathering feedback to improve communication strategies. Leverage AI for deeper insights.

What types of tasks can I perform by integrating Delighted with ReachInbox?

Integrating Delighted with ReachInbox allows you to perform various tasks, including:

  • Triggering targeted surveys based on conversation outcomes in ReachInbox.
  • Automatically updating contact information in ReachInbox from Delighted responses.
  • Analyzing survey responses to personalize future ReachInbox outreach.
  • Creating reports on customer satisfaction related to ReachInbox interactions.
  • Sending follow-up messages in ReachInbox based on Delighted feedback scores.

How do I handle Delighted survey responses within Latenode?

Latenode lets you parse, analyze, and act upon Delighted survey data, using no-code tools and JavaScript for advanced logic and custom workflows.

Are there any limitations to the Delighted and ReachInbox integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Rate limits imposed by Delighted and ReachInbox APIs may affect high-volume workflows.
  • Complex data transformations might require JavaScript knowledge for optimal results.
  • Custom fields in Delighted may need manual mapping within Latenode workflows.

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