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Automatically trigger personalized follow-up campaigns in ReachInbox based on Delighted survey responses. Latenode's visual editor and affordable execution-based pricing make iterative automation improvements easier than ever, ensuring optimal customer engagement.
Connect Delighted and ReachInbox in minutes with Latenode.
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In the workspace, click the βCreate New Scenarioβ button.

Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or ReachInbox will be your first step. To do this, click "Choose an app," find Delighted or ReachInbox, and select the appropriate trigger to start the scenario.

Select the Delighted node from the app selection panel on the right.

Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Next, click the plus (+) icon on the Delighted node, select ReachInbox from the list of available apps, and choose the action you need from the list of nodes within ReachInbox.

Delighted
β
ReachInbox
Now, click the ReachInbox node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ReachInbox settings. Authentication allows you to use ReachInbox through Latenode.
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Use various Latenode nodes to transform data and enhance your integration:

JavaScript
β
AI Anthropic Claude 3
β
ReachInbox
Trigger on Webhook
β
Delighted
β
β
Iterator
β
Webhook response
After configuring Delighted, ReachInbox, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Run the scenario by clicking βRun onceβ and triggering an event to check if the Delighted and ReachInbox integration works as expected. Depending on your setup, data should flow between Delighted and ReachInbox (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + Slack + ReachInbox: When a new negative response is received in Delighted, a notification is sent to a Slack channel. The notification includes details that allow the user to follow up via ReachInbox by finding the lead and sending a message.
Delighted + ReachInbox + Zendesk: When Delighted receives a new survey response, ReachInbox retrieves lead details. If feedback warrants, a Zendesk ticket is automatically created with the survey details and lead information.
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI β all without per-step costs.
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About ReachInbox
ReachInbox + Latenode: Automate cold outreach & personalize follow-ups at scale. Trigger campaigns from new leads, scraped data, or CRM updates. Latenode manages complex logic (filtering, scheduling, AI content creation) while ReachInbox handles email sending. Optimize deliverability and engagement in automated workflows.
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How can I connect my Delighted account to ReachInbox using Latenode?
To connect your Delighted account to ReachInbox on Latenode, follow these steps:
Can I automatically send surveys after ReachInbox interactions?
Yes, you can! With Latenode, trigger Delighted surveys based on ReachInbox events, gathering feedback to improve communication strategies. Leverage AI for deeper insights.
What types of tasks can I perform by integrating Delighted with ReachInbox?
Integrating Delighted with ReachInbox allows you to perform various tasks, including:
How do I handle Delighted survey responses within Latenode?
Latenode lets you parse, analyze, and act upon Delighted survey data, using no-code tools and JavaScript for advanced logic and custom workflows.
Are there any limitations to the Delighted and ReachInbox integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: