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How to connect Delighted and ServiceM8
Create a New Scenario to Connect Delighted and ServiceM8
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or ServiceM8 will be your first step. To do this, click "Choose an app," find Delighted or ServiceM8, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the ServiceM8 Node
Next, click the plus (+) icon on the Delighted node, select ServiceM8 from the list of available apps, and choose the action you need from the list of nodes within ServiceM8.
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Authenticate ServiceM8
Now, click the ServiceM8 node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ServiceM8 settings. Authentication allows you to use ServiceM8 through Latenode.
Configure the Delighted and ServiceM8 Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and ServiceM8 Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, ServiceM8, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and ServiceM8 integration works as expected. Depending on your setup, data should flow between Delighted and ServiceM8 (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and ServiceM8
Delighted + Slack: When a new negative response is received in Delighted, a message is sent to a designated Slack channel to alert the team and address the customer's concerns promptly.
ServiceM8 + Delighted + Google Sheets: When a job is completed in ServiceM8, a survey is sent via Delighted to the client. The job details and survey response are then recorded in a Google Sheet for tracking satisfaction and reporting.
Delighted and ServiceM8 integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About ServiceM8
Sync ServiceM8 field service data with other apps inside Latenode to automate scheduling, invoicing, and client communication. Use Latenode's visual editor to build custom workflows triggered by ServiceM8 events, avoiding manual data entry. Connect accounting, CRM, and marketing tools, extending ServiceM8's capabilities without complex coding.
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See how Latenode works
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FAQ Delighted and ServiceM8
How can I connect my Delighted account to ServiceM8 using Latenode?
To connect your Delighted account to ServiceM8 on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and ServiceM8 accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger ServiceM8 actions based on Delighted survey responses?
Yes, using Latenode! Automatically create ServiceM8 tasks or update client details based on specific feedback in Delighted. This ensures fast follow-up and improved customer satisfaction.
What types of tasks can I perform by integrating Delighted with ServiceM8?
Integrating Delighted with ServiceM8 allows you to perform various tasks, including:
- Create ServiceM8 jobs for negative Delighted feedback.
- Update client information in ServiceM8 based on survey responses.
- Send automated thank-you notes in Delighted after job completion.
- Trigger Delighted surveys after a ServiceM8 job is marked as complete.
- Analyze survey responses alongside job data using Latenode’s AI blocks.
How secure is my Delighted data when using Latenode?
Latenode uses industry-standard encryption to protect your data in transit and at rest, ensuring secure integration between Delighted and ServiceM8.
Are there any limitations to the Delighted and ServiceM8 integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex conditional logic may require JavaScript knowledge.
- Rate limits imposed by Delighted and ServiceM8 still apply.
- Custom field mappings may require initial setup.
