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How to connect Delighted and Simplesat
Create a New Scenario to Connect Delighted and Simplesat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Simplesat will be your first step. To do this, click "Choose an app," find Delighted or Simplesat, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Simplesat Node
Next, click the plus (+) icon on the Delighted node, select Simplesat from the list of available apps, and choose the action you need from the list of nodes within Simplesat.
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Authenticate Simplesat
Now, click the Simplesat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Simplesat settings. Authentication allows you to use Simplesat through Latenode.
Configure the Delighted and Simplesat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Simplesat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, Simplesat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Simplesat integration works as expected. Depending on your setup, data should flow between Delighted and Simplesat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Simplesat
Delighted + Slack: When a new response is received in Delighted, the feedback along with the customer's score is sent to a dedicated Slack channel for immediate team review and action.
Simplesat + Delighted + Zendesk: When a new answer is received in Simplesat or a new response in Delighted with a negative score, a Zendesk ticket is created to address the customer's concerns.
Delighted and Simplesat integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Simplesat
Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.
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See how Latenode works
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FAQ Delighted and Simplesat
How can I connect my Delighted account to Simplesat using Latenode?
To connect your Delighted account to Simplesat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Simplesat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys based on CSAT scores?
Yes, you can! With Latenode, use Delighted scores to trigger targeted Simplesat surveys, enhancing feedback loops. Analyze results using Latenode's data tools.
What types of tasks can I perform by integrating Delighted with Simplesat?
Integrating Delighted with Simplesat allows you to perform various tasks, including:
- Create Simplesat surveys based on low Delighted satisfaction scores.
- Update Simplesat profiles with Delighted survey responses automatically.
- Send thank-you notes in Delighted upon Simplesat survey completion.
- Aggregate feedback from both platforms into a central dashboard.
- Trigger internal alerts for critical feedback in either system.
Can I use Delighted data to personalize Simplesat surveys?
Yes! Latenode lets you use Delighted data to pre-populate Simplesat surveys, improving response rates and data relevance.
Are there any limitations to the Delighted and Simplesat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time sync depends on the API limits of both Delighted and Simplesat.
- Complex custom logic may require JavaScript knowledge.
- Historical data migration might require manual effort.
