How to connect Delighted and SmartSuite
Create a New Scenario to Connect Delighted and SmartSuite
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or SmartSuite will be your first step. To do this, click "Choose an app," find Delighted or SmartSuite, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the SmartSuite Node
Next, click the plus (+) icon on the Delighted node, select SmartSuite from the list of available apps, and choose the action you need from the list of nodes within SmartSuite.

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Authenticate SmartSuite
Now, click the SmartSuite node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your SmartSuite settings. Authentication allows you to use SmartSuite through Latenode.
Configure the Delighted and SmartSuite Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and SmartSuite Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, SmartSuite, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and SmartSuite integration works as expected. Depending on your setup, data should flow between Delighted and SmartSuite (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and SmartSuite
Delighted + SmartSuite + Slack: When a new negative response is received in Delighted, a new task is created in SmartSuite to follow up with the customer. A notification is then sent to a Slack channel to inform the team about the new task.
SmartSuite + Delighted + Gmail: When a task is updated to 'Complete' in SmartSuite, send a Delighted survey via Gmail to gather customer feedback.
Delighted and SmartSuite integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About SmartSuite
Use SmartSuite in Latenode to build flexible data workflows. Automate tasks like project management, CRM updates, or inventory tracking. Latenode adds custom logic, AI processing, and file handling to SmartSuite's structured data, creating scalable solutions that go beyond basic automation.
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See how Latenode works
FAQ Delighted and SmartSuite
How can I connect my Delighted account to SmartSuite using Latenode?
To connect your Delighted account to SmartSuite on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and SmartSuite accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger tasks in SmartSuite based on Delighted survey scores?
Yes, you can! Use Latenode to instantly update SmartSuite records based on Delighted feedback. This helps prioritize follow-up actions and improves customer satisfaction by automating workflows.
What types of tasks can I perform by integrating Delighted with SmartSuite?
Integrating Delighted with SmartSuite allows you to perform various tasks, including:
- Automatically create new SmartSuite records from negative Delighted feedback.
- Update contact details in SmartSuite when a Delighted survey is completed.
- Trigger notifications in SmartSuite for urgent Delighted survey responses.
- Analyze Delighted feedback data within SmartSuite dashboards for reporting.
- Create follow-up tasks in SmartSuite based on specific Delighted survey answers.
How can I segment my Delighted surveys based on SmartSuite data?
Latenode enables dynamic survey segmentation using SmartSuite data, improving survey relevance and response rates with personalized outreach. Use conditional logic and data mapping.
Are there any limitations to the Delighted and SmartSuite integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization depends on API rate limits of Delighted and SmartSuite.
- Complex data transformations might require custom JavaScript code.
- Historical data migration between the two platforms might need a separate workflow.