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How to connect Delighted and Smsapi
Create a New Scenario to Connect Delighted and Smsapi
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Smsapi will be your first step. To do this, click "Choose an app," find Delighted or Smsapi, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Smsapi Node
Next, click the plus (+) icon on the Delighted node, select Smsapi from the list of available apps, and choose the action you need from the list of nodes within Smsapi.
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Authenticate Smsapi
Now, click the Smsapi node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Smsapi settings. Authentication allows you to use Smsapi through Latenode.
Configure the Delighted and Smsapi Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Smsapi Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Delighted, Smsapi, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Smsapi integration works as expected. Depending on your setup, data should flow between Delighted and Smsapi (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Smsapi
Delighted + Smsapi + Slack: When a new response is received in Delighted with a low satisfaction score, a text message is sent via Smsapi, and a Slack message is sent to a designated channel.
Delighted + Smsapi + Google Sheets: When a survey is sent via SMS API through Delighted and a response is received, the SMS feedback request and Delighted survey responses are logged in Google Sheets for analysis.
Delighted and Smsapi integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Smsapi
Use Smsapi in Latenode to automate SMS notifications and alerts within your workflows. Send appointment reminders, order updates, or critical alerts automatically based on triggers from your apps. Unlike basic SMS integrations, Latenode allows you to customize messages with data transformations and conditional logic, ensuring relevant and timely communication for each user, scaling with your business needs.
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See how Latenode works
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FAQ Delighted and Smsapi
How can I connect my Delighted account to Smsapi using Latenode?
To connect your Delighted account to Smsapi on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Smsapi accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send SMS based on Delighted survey responses?
Yes! With Latenode, trigger SMS messages via Smsapi based on survey scores in Delighted. Automatically notify support about negative feedback or offer promotions to satisfied customers.
What types of tasks can I perform by integrating Delighted with Smsapi?
Integrating Delighted with Smsapi allows you to perform various tasks, including:
- Send thank you SMS messages after positive survey responses.
- Alert a team channel about negative feedback via SMS.
- Offer discount codes via SMS for detractors.
- Request further feedback through SMS after a set time.
- Append survey responses to SMS contact lists automatically.
How can Latenode help manage Delighted survey throttling limits?
Latenode's advanced scheduling features ensure you stay within Delighted's API limits. Configure delays and batch processes to prevent errors and maintain performance.
Are there any limitations to the Delighted and Smsapi integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex branching logic may require JavaScript knowledge.
- Smsapi costs are separate and dependent on your Smsapi plan.
- Real-time sync depends on the polling interval configured.
