How to connect Delighted and SOS Inventory
Create a New Scenario to Connect Delighted and SOS Inventory
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or SOS Inventory will be your first step. To do this, click "Choose an app," find Delighted or SOS Inventory, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the SOS Inventory Node
Next, click the plus (+) icon on the Delighted node, select SOS Inventory from the list of available apps, and choose the action you need from the list of nodes within SOS Inventory.

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Authenticate SOS Inventory
Now, click the SOS Inventory node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your SOS Inventory settings. Authentication allows you to use SOS Inventory through Latenode.
Configure the Delighted and SOS Inventory Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and SOS Inventory Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, SOS Inventory, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the Delighted and SOS Inventory integration works as expected. Depending on your setup, data should flow between Delighted and SOS Inventory (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and SOS Inventory
Delighted + Slack + SOS Inventory: When a new negative response is received in Delighted, a notification is sent via Slack to the warehouse manager. This allows for immediate review and potential adjustments to the inventory, creating a streamlined process.
SOS Inventory + Delighted + Zendesk: When a new shipment is created in SOS Inventory, a customer satisfaction survey is automatically sent to the customer via Delighted. A Zendesk ticket is then created to track the feedback and address any potential issues that arise.
Delighted and SOS Inventory integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI โ all without per-step costs.
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About SOS Inventory
Sync SOS Inventory with Latenode to automate stock updates and order processing. Connect your inventory data to accounting, e-commerce, or shipping platforms. Build visual workflows to trigger actions based on inventory levels or sales data. Use no-code tools or custom scripts to tailor the flow, avoiding manual data entry and ensuring real-time accuracy.
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FAQ Delighted and SOS Inventory
How can I connect my Delighted account to SOS Inventory using Latenode?
To connect your Delighted account to SOS Inventory on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and SOS Inventory accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger SOS Inventory updates based on Delighted survey responses?
Yes, you can! Latenode allows real-time triggers, updating SOS Inventory based on Delighted feedback. Improve inventory strategies using customer sentiment data and Latenode's advanced logic.
What types of tasks can I perform by integrating Delighted with SOS Inventory?
Integrating Delighted with SOS Inventory allows you to perform various tasks, including:
- Automatically update inventory based on customer satisfaction scores.
- Create SOS Inventory tasks for negative Delighted survey responses.
- Trigger personalized thank-you notes for positive Delighted feedback.
- Generate reports on product satisfaction and inventory levels.
- Flag low-stock items based on customer reviews about product quality.
How does Latenode handle Delighted's survey data securely?
Latenode uses secure data encryption. Customer data from Delighted is protected, ensuring privacy compliance and data integrity in all workflows.
Are there any limitations to the Delighted and SOS Inventory integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require custom JavaScript.
- Real-time updates are subject to API rate limits of both apps.
- Historical data syncing may require additional setup.