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Automatically trigger personalized, handwritten thank you notes via Thankster based on Delighted survey responses. Latenode's visual editor makes complex conditional logic easy, plus you pay only for the execution time, scaling affordably.
Connect Delighted and Thankster in minutes with Latenode.
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In the workspace, click the “Create New Scenario” button.

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Thankster will be your first step. To do this, click "Choose an app," find Delighted or Thankster, and select the appropriate trigger to start the scenario.

Select the Delighted node from the app selection panel on the right.

Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Next, click the plus (+) icon on the Delighted node, select Thankster from the list of available apps, and choose the action you need from the list of nodes within Thankster.

Delighted
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Thankster
Now, click the Thankster node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Thankster settings. Authentication allows you to use Thankster through Latenode.
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Use various Latenode nodes to transform data and enhance your integration:

JavaScript
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AI Anthropic Claude 3
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Thankster
Trigger on Webhook
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Delighted
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Iterator
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Webhook response
After configuring Delighted, Thankster, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Thankster integration works as expected. Depending on your setup, data should flow between Delighted and Thankster (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + Thankster + Slack: When a new response is received in Delighted, check if the score meets a specific criteria. If it does, send a Thankster card to the respondent and post a message in a dedicated Slack channel.
Thankster + Delighted + Google Sheets: When cards are sent through Thankster, record the details in Google Sheets. Additionally, when new feedback scores are received in Delighted, record those scores in the same Google Sheet to track trends and identify areas for improvement.
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Thankster
Use Thankster in Latenode to automate personalized handwritten notes for customers. Trigger notes based on events like purchases or milestones. Enhance CRM workflows by adding a human touch. Latenode lets you manage Thankster requests at scale with no-code logic and custom integrations. Centralize and track all your personalized outreach.
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How can I connect my Delighted account to Thankster using Latenode?
To connect your Delighted account to Thankster on Latenode, follow these steps:
Can I send handwritten thank you notes after a low survey score?
Yes! Latenode lets you trigger Thankster notes based on Delighted survey results, automating personalized gratitude and potentially improving customer retention. Scale with ease using our robust infrastructure.
What types of tasks can I perform by integrating Delighted with Thankster?
Integrating Delighted with Thankster allows you to perform various tasks, including:
Can I customize the Thankster message based on survey responses?
Yes! Latenode allows you to use Delighted survey data to personalize Thankster messages, ensuring each note is relevant and impactful. Boost engagement.
Are there any limitations to the Delighted and Thankster integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: