How to connect Delighted and Thankster
Create a New Scenario to Connect Delighted and Thankster
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Thankster will be your first step. To do this, click "Choose an app," find Delighted or Thankster, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Thankster Node
Next, click the plus (+) icon on the Delighted node, select Thankster from the list of available apps, and choose the action you need from the list of nodes within Thankster.

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Authenticate Thankster
Now, click the Thankster node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Thankster settings. Authentication allows you to use Thankster through Latenode.
Configure the Delighted and Thankster Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Thankster Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Thankster
Trigger on Webhook
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Delighted
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Webhook response
Save and Activate the Scenario
After configuring Delighted, Thankster, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Thankster integration works as expected. Depending on your setup, data should flow between Delighted and Thankster (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Thankster
Delighted + Thankster + Slack: When a new response is received in Delighted, check if the score meets a specific criteria. If it does, send a Thankster card to the respondent and post a message in a dedicated Slack channel.
Thankster + Delighted + Google Sheets: When cards are sent through Thankster, record the details in Google Sheets. Additionally, when new feedback scores are received in Delighted, record those scores in the same Google Sheet to track trends and identify areas for improvement.
Delighted and Thankster integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Thankster
Use Thankster in Latenode to automate personalized handwritten notes for customers. Trigger notes based on events like purchases or milestones. Enhance CRM workflows by adding a human touch. Latenode lets you manage Thankster requests at scale with no-code logic and custom integrations. Centralize and track all your personalized outreach.
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See how Latenode works
FAQ Delighted and Thankster
How can I connect my Delighted account to Thankster using Latenode?
To connect your Delighted account to Thankster on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Thankster accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send handwritten thank you notes after a low survey score?
Yes! Latenode lets you trigger Thankster notes based on Delighted survey results, automating personalized gratitude and potentially improving customer retention. Scale with ease using our robust infrastructure.
What types of tasks can I perform by integrating Delighted with Thankster?
Integrating Delighted with Thankster allows you to perform various tasks, including:
- Automatically send thank you notes for exceptional survey responses.
- Create personalized onboarding flows based on feedback scores.
- Trigger a Thankster card if a customer rates support poorly.
- Send a gift card via Thankster after a specified number of surveys.
- Use AI to analyze feedback, sending notes only when sentiment is negative.
Can I customize the Thankster message based on survey responses?
Yes! Latenode allows you to use Delighted survey data to personalize Thankster messages, ensuring each note is relevant and impactful. Boost engagement.
Are there any limitations to the Delighted and Thankster integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex logic may require JavaScript knowledge.
- High-volume Thankster usage may incur additional costs.
- Real-time data syncing depends on Delighted’s API rate limits.