.svg){kind=icon}
How to connect Delighted and Twilio
Create a New Scenario to Connect Delighted and Twilio
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Twilio will be your first step. To do this, click "Choose an app," find Delighted or Twilio, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
+
1
Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Twilio Node
Next, click the plus (+) icon on the Delighted node, select Twilio from the list of available apps, and choose the action you need from the list of nodes within Twilio.
1
Delighted
⚙
+
2
Twilio
Authenticate Twilio
Now, click the Twilio node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Twilio settings. Authentication allows you to use Twilio through Latenode.
Configure the Delighted and Twilio Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Twilio Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Twilio
1
Trigger on Webhook
⚙
2
Delighted
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Delighted, Twilio, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Twilio integration works as expected. Depending on your setup, data should flow between Delighted and Twilio (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Twilio
Delighted + Twilio + Slack: When a new negative response is received in Delighted, an SMS message is sent via Twilio to a designated team number. Simultaneously, a message is posted to a Slack channel alerting the team of the negative feedback.
Twilio + Delighted + Zendesk: When a new message is received by Twilio, the content is checked. If the message is considered critical based on sentiment analysis (simulating a negative Delighted survey score), a new ticket is created in Zendesk with the message content.
Delighted and Twilio integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
Related categories
About Twilio
Use Twilio in Latenode to automate SMS notifications or build call workflows. Send appointment reminders, track delivery status, or verify users via code. Combine Twilio with other apps in Latenode's visual editor, adding logic and AI to scale your communication automation without complex coding.
Related categories
See how Latenode works
.svg)
.png)
FAQ Delighted and Twilio
How can I connect my Delighted account to Twilio using Latenode?
To connect your Delighted account to Twilio on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Twilio accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send SMS surveys based on Delighted feedback?
Yes, you can! Latenode allows seamless automation. Trigger targeted Twilio SMS surveys based on Delighted scores, boosting response rates and providing faster feedback loops.
What types of tasks can I perform by integrating Delighted with Twilio?
Integrating Delighted with Twilio allows you to perform various tasks, including:
- Send personalized SMS follow-ups based on survey responses.
- Automatically notify support teams of negative feedback via SMS.
- Create Twilio SMS contacts from new Delighted survey participants.
- Trigger thank-you SMS messages for high satisfaction scores.
- Send reminders via SMS to complete Delighted surveys.
How does Latenode handle Delighted's survey response data securely?
Latenode uses advanced encryption and secure data handling protocols to protect your Delighted survey data. Your data's privacy is our priority.
Are there any limitations to the Delighted and Twilio integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex logic may require JavaScript coding.
- High-volume SMS sending is subject to Twilio's rate limits.
- Initial setup requires API key knowledge.
