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How to connect Delighted and Vapi
Create a New Scenario to Connect Delighted and Vapi
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Vapi will be your first step. To do this, click "Choose an app," find Delighted or Vapi, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Vapi Node
Next, click the plus (+) icon on the Delighted node, select Vapi from the list of available apps, and choose the action you need from the list of nodes within Vapi.
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Authenticate Vapi
Now, click the Vapi node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vapi settings. Authentication allows you to use Vapi through Latenode.
Configure the Delighted and Vapi Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Vapi Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, Vapi, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Vapi integration works as expected. Depending on your setup, data should flow between Delighted and Vapi (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Vapi
Delighted + Slack: When a new response is received in Delighted, a message is sent to a Slack channel to facilitate immediate review and discussion of customer feedback.
Vapi + Delighted + Google Sheets: When a new call recording is available in Vapi, the automation adds a new row to a Google Sheet with a link to the call recording. This row also includes any associated customer feedback collected via Delighted.
Delighted and Vapi integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Vapi
Use Vapi in Latenode to validate and standardize address data. Ensure accurate deliveries and prevent errors by cleaning addresses directly within your workflows. Vapi integration inside Latenode makes data cleaning repeatable and scalable without extra coding. Automate address verification as part of lead gen, order processing, or CRM upkeep.
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FAQ Delighted and Vapi
How can I connect my Delighted account to Vapi using Latenode?
To connect your Delighted account to Vapi on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Vapi accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Vapi calls based on Delighted survey responses?
Yes, you can! With Latenode, automatically trigger personalized Vapi calls based on specific feedback in Delighted, improving customer follow-up and engagement using real-time data.
What types of tasks can I perform by integrating Delighted with Vapi?
Integrating Delighted with Vapi allows you to perform various tasks, including:
- Automatically calling users who give negative feedback in Delighted.
- Sending personalized thank you calls after a positive Delighted response.
- Creating Vapi call campaigns based on Delighted survey results.
- Updating contact information in Vapi based on Delighted survey data.
- Triggering internal alerts via Vapi when critical feedback is received.
Can I use custom JavaScript code to transform Delighted data for Vapi?
Yes! Latenode’s JavaScript node allows you to format and transform Delighted data, tailoring it precisely for Vapi's requirements.
Are there any limitations to the Delighted and Vapi integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Vapi call limits are dependent on your Vapi subscription plan.
- Complex data transformations may require advanced JavaScript knowledge.
- Real-time data sync depends on the Delighted API's polling frequency.
