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Automatically update Vitally with real-time customer sentiment from Delighted surveys. Using Latenode's visual editor, build custom logic to trigger workflows based on feedback and ensure proactive customer success, affordably.
Connect Delighted and Vitally in minutes with Latenode.
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Create a New Scenario to Connect Delighted and Vitally
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Vitally will be your first step. To do this, click "Choose an app," find Delighted or Vitally, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Vitally Node
Next, click the plus (+) icon on the Delighted node, select Vitally from the list of available apps, and choose the action you need from the list of nodes within Vitally.
Delighted
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Vitally
Authenticate Vitally
Now, click the Vitally node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vitally settings. Authentication allows you to use Vitally through Latenode.
Configure the Delighted and Vitally Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Vitally Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Vitally
Trigger on Webhook
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Delighted
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Delighted, Vitally, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Delighted and Vitally integration works as expected. Depending on your setup, data should flow between Delighted and Vitally (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + Vitally + Slack: When a new negative response is received in Delighted, the automation will create a note in Vitally to alert the customer success team. Additionally, a message will be sent to a dedicated Slack channel to notify the team.
Vitally + Delighted + Zendesk: When a user's attributes are updated in Vitally, and their health score drops below a defined threshold, the automation sends a Delighted survey to gather feedback. Subsequently, a Zendesk ticket is created to address the potential issue.
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI β all without per-step costs.
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About Vitally
Use Vitally in Latenode to centralize customer success data and automate actions based on health scores. Sync data, trigger alerts for at-risk users, and personalize support workflows, all within Latenode's visual editor. Combine Vitally's insights with other tools for smarter, automated customer lifecycle management.
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How can I connect my Delighted account to Vitally using Latenode?
To connect your Delighted account to Vitally on Latenode, follow these steps:
Can I trigger actions based on Delighted survey responses?
Yes, you can! Latenode allows triggering Vitally actions based on Delighted feedback, enriching customer profiles with real-time sentiment analysis and driving proactive engagement.
What types of tasks can I perform by integrating Delighted with Vitally?
Integrating Delighted with Vitally allows you to perform various tasks, including:
What Delighted triggers are available in Latenode workflows?
Latenode supports triggers for new surveys, responses, and specific survey scores, allowing real-time automation.
Are there any limitations to the Delighted and Vitally integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: