Delighted and Vitally Integration

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Automatically update Vitally with real-time customer sentiment from Delighted surveys. Using Latenode's visual editor, build custom logic to trigger workflows based on feedback and ensure proactive customer success, affordably.

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Delighted

Vitally

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and Vitally

Create a New Scenario to Connect Delighted and Vitally

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Vitally will be your first step. To do this, click "Choose an app," find Delighted or Vitally, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Vitally Node

Next, click the plus (+) icon on the Delighted node, select Vitally from the list of available apps, and choose the action you need from the list of nodes within Vitally.

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Authenticate Vitally

Now, click the Vitally node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vitally settings. Authentication allows you to use Vitally through Latenode.

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Configure the Delighted and Vitally Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Delighted and Vitally Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, Vitally, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Vitally integration works as expected. Depending on your setup, data should flow between Delighted and Vitally (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and Vitally

Delighted + Vitally + Slack: When a new negative response is received in Delighted, the automation will create a note in Vitally to alert the customer success team. Additionally, a message will be sent to a dedicated Slack channel to notify the team.

Vitally + Delighted + Zendesk: When a user's attributes are updated in Vitally, and their health score drops below a defined threshold, the automation sends a Delighted survey to gather feedback. Subsequently, a Zendesk ticket is created to address the potential issue.

Delighted and Vitally integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

About Vitally

Use Vitally in Latenode to centralize customer success data and automate actions based on health scores. Sync data, trigger alerts for at-risk users, and personalize support workflows, all within Latenode's visual editor. Combine Vitally's insights with other tools for smarter, automated customer lifecycle management.

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FAQ Delighted and Vitally

How can I connect my Delighted account to Vitally using Latenode?

To connect your Delighted account to Vitally on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and Vitally accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger actions based on Delighted survey responses?

Yes, you can! Latenode allows triggering Vitally actions based on Delighted feedback, enriching customer profiles with real-time sentiment analysis and driving proactive engagement.

What types of tasks can I perform by integrating Delighted with Vitally?

Integrating Delighted with Vitally allows you to perform various tasks, including:

  • Automatically updating customer health scores based on survey results.
  • Creating personalized customer segments in Vitally using Delighted data.
  • Triggering alerts in Vitally for customers with negative survey responses.
  • Sending targeted interventions to at-risk customers identified via surveys.
  • Analyzing survey data in Vitally to identify trends and improvement areas.

What Delighted triggers are available in Latenode workflows?

Latenode supports triggers for new surveys, responses, and specific survey scores, allowing real-time automation.

Are there any limitations to the Delighted and Vitally integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical Delighted data prior to integration might not be accessible.
  • Complex custom logic requires JavaScript knowledge within Latenode.
  • Vitally API rate limits could impact high-volume data sync frequency.

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