How to connect Delighted and WhatsApp Personal Account
Create a New Scenario to Connect Delighted and WhatsApp Personal Account
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or WhatsApp Personal Account will be your first step. To do this, click "Choose an app," find Delighted or WhatsApp Personal Account, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the WhatsApp Personal Account Node
Next, click the plus (+) icon on the Delighted node, select WhatsApp Personal Account from the list of available apps, and choose the action you need from the list of nodes within WhatsApp Personal Account.

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WhatsApp Personal Account

Authenticate WhatsApp Personal Account
Now, click the WhatsApp Personal Account node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WhatsApp Personal Account settings. Authentication allows you to use WhatsApp Personal Account through Latenode.
Configure the Delighted and WhatsApp Personal Account Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and WhatsApp Personal Account Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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WhatsApp Personal Account
Trigger on Webhook
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Delighted
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Delighted, WhatsApp Personal Account, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and WhatsApp Personal Account integration works as expected. Depending on your setup, data should flow between Delighted and WhatsApp Personal Account (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and WhatsApp Personal Account
Delighted + Google Sheets + WhatsApp Personal Account: When a new response is received in Delighted, the score and feedback are stored in a Google Sheet. Based on the score, a personalized follow-up message is sent via WhatsApp.
Zendesk + Delighted + WhatsApp Personal Account: When a ticket is updated in Zendesk, specifically when it's closed, a survey link from Delighted is sent to the customer via WhatsApp to gather feedback on their support experience.
Delighted and WhatsApp Personal Account integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About WhatsApp Personal Account
Automate WhatsApp Personal Account messaging within Latenode to send notifications, gather data, or provide basic support. Build visual workflows triggered by events, then enrich or route message data to other apps. Scale customer interactions without complex code and per-step costs—use Latenode to connect WhatsApp to your business.
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FAQ Delighted and WhatsApp Personal Account
How can I connect my Delighted account to WhatsApp Personal Account using Latenode?
To connect your Delighted account to WhatsApp Personal Account on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and WhatsApp Personal Account accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send survey reminders via WhatsApp?
Yes, you can! Latenode's flexible workflows let you trigger personalized WhatsApp messages based on Delighted survey responses, increasing response rates by reaching users directly.
What types of tasks can I perform by integrating Delighted with WhatsApp Personal Account?
Integrating Delighted with WhatsApp Personal Account allows you to perform various tasks, including:
- Send thank you messages via WhatsApp after a positive survey response.
- Alert support teams about negative feedback received in Delighted.
- Automatically send follow-up questions via WhatsApp based on survey answers.
- Create personalized welcome messages for new customers via WhatsApp.
- Send reminders to customers who haven't completed their Delighted surveys.
How does Latenode enhance Delighted's automation capabilities?
Latenode extends Delighted with advanced logic, AI, JavaScript functions, and scalability for high-volume messaging— all within a visual, low-code environment.
Are there any limitations to the Delighted and WhatsApp Personal Account integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- WhatsApp Personal Account has rate limits; consider WhatsApp Business API for higher volumes.
- Custom JavaScript code requires technical proficiency for advanced workflows.
- Complex workflows may require optimization to maintain performance at scale.