How to connect Delighted and Zapier
Create a New Scenario to Connect Delighted and Zapier
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Zapier will be your first step. To do this, click "Choose an app," find Delighted or Zapier, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zapier Node
Next, click the plus (+) icon on the Delighted node, select Zapier from the list of available apps, and choose the action you need from the list of nodes within Zapier.

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Authenticate Zapier
Now, click the Zapier node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zapier settings. Authentication allows you to use Zapier through Latenode.
Configure the Delighted and Zapier Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Zapier Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, Zapier, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Zapier integration works as expected. Depending on your setup, data should flow between Delighted and Zapier (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Zapier
Delighted + Slack: When a new response is received in Delighted, this automation checks if the response is negative. If it is, a notification is sent to a designated Slack channel to alert the customer support team.
Delighted + Google Sheets: When a new response is received in Delighted, the data is added as a new row in a Google Sheet. This allows for easy trend analysis and reporting.
Delighted and Zapier integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Zapier
Use Zapier within Latenode for extended app connectivity. Trigger Latenode workflows from 6000+ apps. Solve complex automation gaps by combining Zapier’s breadth with Latenode's advanced logic, like custom JS scripts, affordable pricing, and browser automation. Simplify intricate tasks that need more than basic Zapier steps.
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FAQ Delighted and Zapier
How can I connect my Delighted account to Zapier using Latenode?
To connect your Delighted account to Zapier on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Zapier accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys after specific Zapier actions?
Yes, you can! Latenode enables advanced logic, triggering Delighted surveys based on complex Zapier workflows. This ensures perfectly timed feedback, improving response rates.
What types of tasks can I perform by integrating Delighted with Zapier?
Integrating Delighted with Zapier allows you to perform various tasks, including:
- Automatically sending Delighted surveys after a new purchase via Zapier.
- Creating follow-up tasks in project management software based on survey responses.
- Updating customer profiles with feedback data from Delighted surveys.
- Triggering personalized email campaigns based on satisfaction scores.
- Logging survey responses into a data warehouse for advanced analysis.
How can I use Delighted survey responses to update CRM data?
Latenode allows you to use Delighted survey feedback to automatically update CRM fields, ensuring your customer data is always current.
Are there any limitations to the Delighted and Zapier integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex workflows with very high data volumes may require optimization.
- Some advanced Delighted features might not have direct Zapier equivalents.
- Custom JavaScript code may be needed for highly specific data transformations.