Delighted and Zoho Desk Integration

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Automatically create Zoho Desk tickets from negative Delighted survey responses and use Latenode's JavaScript node to escalate urgent issues. Scale affordably as support volume grows with usage-based pricing.

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Delighted

Zoho Desk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and Zoho Desk

Create a New Scenario to Connect Delighted and Zoho Desk

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Zoho Desk will be your first step. To do this, click "Choose an app," find Delighted or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Add the Zoho Desk Node

Next, click the plus (+) icon on the Delighted node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk

Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.

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Configure the Delighted and Zoho Desk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Delighted and Zoho Desk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, Zoho Desk, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the Delighted and Zoho Desk integration works as expected. Depending on your setup, data should flow between Delighted and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and Zoho Desk

Delighted + Zoho Desk + Slack: When a new negative response is received in Delighted, a ticket is created in Zoho Desk and a notification is sent to a Slack channel to alert the team.

Zoho Desk + Delighted + Google Sheets: When a ticket is created in Zoho Desk, a survey is sent via Delighted to the contact. The survey response is then added as a new row in Google Sheets.

Delighted and Zoho Desk integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI โ€” all without per-step costs.

About Zoho Desk

Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.

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FAQ Delighted and Zoho Desk

How can I connect my Delighted account to Zoho Desk using Latenode?

To connect your Delighted account to Zoho Desk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and Zoho Desk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Zoho Desk tickets from negative Delighted surveys?

Yes, you can! Latenode's visual editor makes it easy to trigger ticket creation based on survey responses, ensuring prompt attention to customer concerns.

What types of tasks can I perform by integrating Delighted with Zoho Desk?

Integrating Delighted with Zoho Desk allows you to perform various tasks, including:

  • Create a new Zoho Desk ticket from a negative Delighted survey response.
  • Update a Zoho Desk ticket when a Delighted survey is completed.
  • Send a Delighted survey when a Zoho Desk ticket is closed.
  • Add Delighted survey scores to a custom field in Zoho Desk.
  • Trigger targeted Delighted surveys based on Zoho Desk ticket properties.

How does Latenode handle Delighted survey data securely?

Latenode uses secure authentication and encryption to protect your Delighted data, adhering to industry best practices for data security and privacy.

Are there any limitations to the Delighted and Zoho Desk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Initial setup requires API keys from both Delighted and Zoho Desk.
  • Complex workflows with extensive data transformation might require JavaScript knowledge.
  • Real-time synchronization depends on the API limits of both Delighted and Zoho Desk.

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