How to connect Discourse and Zoho Desk
Create a New Scenario to Connect Discourse and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Discourse, triggered by another scenario, or executed manually (for testing purposes). In most cases, Discourse or Zoho Desk will be your first step. To do this, click "Choose an app," find Discourse or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Discourse Node
Select the Discourse node from the app selection panel on the right.

Discourse
Configure the Discourse
Click on the Discourse node to configure it. You can modify the Discourse URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Discourse node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Discourse and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Discourse and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Discourse
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Discourse, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Discourse and Zoho Desk integration works as expected. Depending on your setup, data should flow between Discourse and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Discourse and Zoho Desk
Discourse + Zoho Desk + Slack: When a new topic is created in Discourse, a support ticket is created in Zoho Desk. A notification is then sent to a designated Slack channel to inform the support team.
Zoho Desk + Discourse + Gmail: When a ticket is resolved in Zoho Desk, an update is posted to a specific Discourse topic, and a confirmation email is sent to the user via Gmail.
Discourse and Zoho Desk integration alternatives
About Discourse
Integrate Discourse with Latenode to automate community management. Trigger actions based on new topics or replies. Automatically analyze sentiment, flag urgent issues, and update your CRM. Build custom moderation flows with Latenode's no-code tools, AI nodes, and flexible JavaScript functions, scaling support without manual effort.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Discourse and Zoho Desk
How can I connect my Discourse account to Zoho Desk using Latenode?
To connect your Discourse account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Discourse and click on "Connect".
- Authenticate your Discourse and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from new Discourse topics?
Yes, you can! Latenode allows you to seamlessly create tickets. Benefit from robust no-code logic and AI to route specific Discourse topics directly into Zoho Desk, saving time and improving response efficiency.
What types of tasks can I perform by integrating Discourse with Zoho Desk?
Integrating Discourse with Zoho Desk allows you to perform various tasks, including:
- Create new Zoho Desk tickets from flagged Discourse posts.
- Update ticket status in Zoho Desk based on Discourse topic resolution.
- Post Zoho Desk ticket updates as comments in relevant Discourse topics.
- Sync Discourse user data with corresponding Zoho Desk contact information.
- Trigger automated reports based on combined Discourse and Zoho Desk data.
How do I handle complex data transformations between Discourse and Zoho Desk?
Latenode lets you use JavaScript blocks for advanced data manipulation. This ensures seamless data mapping when integrating Discourse with Zoho Desk, handling even the most complex use cases.
Are there any limitations to the Discourse and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Discourse and Zoho Desk APIs may affect high-volume workflows.
- Custom fields in Zoho Desk may require manual mapping in Latenode.
- Attachments from Discourse posts are not automatically synced to Zoho Desk tickets.