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How to connect Drip and LiveChat
Create a New Scenario to Connect Drip and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Drip, triggered by another scenario, or executed manually (for testing purposes). In most cases, Drip or LiveChat will be your first step. To do this, click "Choose an app," find Drip or LiveChat, and select the appropriate trigger to start the scenario.
Add the Drip Node
Select the Drip node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Drip node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Drip and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Drip and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Drip, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Drip and LiveChat integration works as expected. Depending on your setup, data should flow between Drip and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Drip and LiveChat
LiveChat + Drip + Slack: When a chat is deactivated in LiveChat, indicating high engagement, the automation finds the user's email (if available) and updates the contact's profile in Drip. Then, a message with the Drip profile link is sent to a designated Slack channel for sales follow-up.
LiveChat + Drip + Google Sheets: When a new chat conversation starts in LiveChat, the automation creates or updates the contact's profile in Drip and logs the conversation details, such as the chat transcript and contact information, into a new row in a Google Sheet.
Drip and LiveChat integration alternatives
About Drip
Use Drip in Latenode for automated marketing workflows. Sync customer data, trigger personalized email campaigns based on events, and analyze results. Scale your email marketing by connecting Drip to other apps in Latenode via visual flows. Benefit from advanced logic and data transformations to precisely target your audience.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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FAQ Drip and LiveChat
How can I connect my Drip account to LiveChat using Latenode?
To connect your Drip account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Drip and click on "Connect".
- Authenticate your Drip and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I add LiveChat contacts to Drip based on chat tags?
Yes, using Latenode! Automatically add new LiveChat contacts to specific Drip campaigns based on chat tags. This ensures personalized marketing based on customer interactions.
What types of tasks can I perform by integrating Drip with LiveChat?
Integrating Drip with LiveChat allows you to perform various tasks, including:
- Add new LiveChat users to Drip as subscribers.
- Trigger Drip campaigns based on LiveChat events.
- Update Drip subscriber information with LiveChat data.
- Send targeted Drip emails after specific LiveChat interactions.
- Segment Drip subscribers based on LiveChat conversation details.
Can I use JavaScript to filter LiveChat data before sending to Drip?
Yes, Latenode lets you use JavaScript to filter and transform LiveChat data before it updates Drip, offering superior customization beyond simple integrations.
Are there any limitations to the Drip and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex JavaScript transformations may require advanced coding knowledge.
- Large data volumes from LiveChat might affect workflow execution time.
- Changes to the Drip or LiveChat API could require workflow adjustments.
