Facebook Lead Ads and Zoho Desk Integration

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Automatically create Zoho Desk tickets from new Facebook Lead Ads submissions. Latenode's visual editor simplifies mapping fields and adding custom logic with JavaScript, scaling your lead management with affordable execution-based pricing.

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Facebook Lead Ads

Zoho Desk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Facebook Lead Ads and Zoho Desk

Create a New Scenario to Connect Facebook Lead Ads and Zoho Desk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Facebook Lead Ads, triggered by another scenario, or executed manually (for testing purposes). In most cases, Facebook Lead Ads or Zoho Desk will be your first step. To do this, click "Choose an app," find Facebook Lead Ads or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Facebook Lead Ads Node

Select the Facebook Lead Ads node from the app selection panel on the right.

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Facebook Lead Ads

Configure the Facebook Lead Ads

Click on the Facebook Lead Ads node to configure it. You can modify the Facebook Lead Ads URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Facebook Lead Ads

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Run node once

Add the Zoho Desk Node

Next, click the plus (+) icon on the Facebook Lead Ads node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Facebook Lead Ads

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Zoho Desk

Authenticate Zoho Desk

Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.

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Configure the Facebook Lead Ads and Zoho Desk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Zoho Desk Oauth 2.0

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The action ID

Run node once

Set Up the Facebook Lead Ads and Zoho Desk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Facebook Lead Ads, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Facebook Lead Ads and Zoho Desk integration works as expected. Depending on your setup, data should flow between Facebook Lead Ads and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Facebook Lead Ads and Zoho Desk

Facebook Lead Ads + Zoho Desk + Slack: When a new lead is submitted in Facebook Lead Ads, a ticket is created in Zoho Desk to manage the lead. The support team is then notified via a Slack channel message about the new ticket.

Facebook Lead Ads + Zoho Desk + Google Sheets: Each time a new lead comes in through Facebook Lead Ads, a ticket is created in Zoho Desk. Details of the lead and the associated ticket are then logged in a Google Sheets spreadsheet for tracking and analysis.

Facebook Lead Ads and Zoho Desk integration alternatives

About Facebook Lead Ads

Capture Facebook Lead Ads data directly in Latenode. Automatically qualify leads, send follow-up emails, or update your CRM in real time. Use Latenode's visual editor and JavaScript node for custom filtering and routing. Scale your lead management without complex code or expensive per-step pricing.

About Zoho Desk

Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.

See how Latenode works

FAQ Facebook Lead Ads and Zoho Desk

How can I connect my Facebook Lead Ads account to Zoho Desk using Latenode?

To connect your Facebook Lead Ads account to Zoho Desk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Facebook Lead Ads and click on "Connect".
  • Authenticate your Facebook Lead Ads and Zoho Desk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Zoho Desk tickets from new Facebook Leads?

Yes! Latenode's visual editor makes it simple to create automated workflows. Instantly turn leads into tickets, streamlining your support and sales processes, and improving response times.

What types of tasks can I perform by integrating Facebook Lead Ads with Zoho Desk?

Integrating Facebook Lead Ads with Zoho Desk allows you to perform various tasks, including:

  • Automatically create new Zoho Desk tickets from Facebook Lead Ads submissions.
  • Update existing Zoho Desk contacts with new data from Facebook Lead Ads.
  • Send personalized thank-you emails to leads through Zoho Desk.
  • Assign leads to specific Zoho Desk agents based on lead form data.
  • Log Facebook Lead Ads data in Zoho Desk custom fields for reporting.

How can I filter leads from Facebook Lead Ads before creating tickets?

Latenode allows you to filter leads using conditions or JavaScript code before creating tickets, ensuring only qualified leads enter your Zoho Desk.

Are there any limitations to the Facebook Lead Ads and Zoho Desk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex custom field mappings may require advanced configuration.
  • Real-time synchronization depends on the API limits of both platforms.
  • Changes to Facebook Lead Ads forms might require workflow adjustments.

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