Facebook Messenger and Moxie Integration

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Automatically route Facebook Messenger leads into Moxie to engage them with personalized support. Latenode’s visual editor and affordable execution costs enable you to customize lead qualification and automate follow-ups via API and JavaScript.

Swap Apps

Facebook Messenger

Moxie

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Facebook Messenger and Moxie

Create a New Scenario to Connect Facebook Messenger and Moxie

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Facebook Messenger, triggered by another scenario, or executed manually (for testing purposes). In most cases, Facebook Messenger or Moxie will be your first step. To do this, click "Choose an app," find Facebook Messenger or Moxie, and select the appropriate trigger to start the scenario.

Add the Facebook Messenger Node

Select the Facebook Messenger node from the app selection panel on the right.

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Facebook Messenger

Configure the Facebook Messenger

Click on the Facebook Messenger node to configure it. You can modify the Facebook Messenger URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Facebook Messenger

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#1 Facebook Messenger

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Map

Connect Facebook Messenger

Sign In

Run node once

Add the Moxie Node

Next, click the plus (+) icon on the Facebook Messenger node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.

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Facebook Messenger

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Moxie

Authenticate Moxie

Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.

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Facebook Messenger

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Moxie

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Connection *

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Map

Connect Moxie

Sign In

Run node once

Configure the Facebook Messenger and Moxie Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Facebook Messenger

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Moxie

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Connect Moxie

Moxie Oauth 2.0

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Select an action *

Select

Map

The action ID

Run node once

Set Up the Facebook Messenger and Moxie Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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JavaScript

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AI Anthropic Claude 3

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Moxie

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Trigger on Webhook

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Iterator

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Webhook response

Save and Activate the Scenario

After configuring Facebook Messenger, Moxie, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Facebook Messenger and Moxie integration works as expected. Depending on your setup, data should flow between Facebook Messenger and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Facebook Messenger and Moxie

Facebook Messenger + Moxie + Zendesk: When a new message is received in Facebook Messenger, search for existing clients in Moxie using the sender's information. If a client is found, create a Zendesk ticket to track the conversation and any resulting issues.

Moxie + Facebook Messenger + Slack: When a new client is created in Moxie, search for a corresponding user in Facebook Messenger. If a user is found, send a Slack alert to a specified channel with the client's information and a link to their Messenger profile.

Facebook Messenger and Moxie integration alternatives

About Facebook Messenger

Connect Facebook Messenger to Latenode to automate customer support or send personalized updates. Build flows to handle inbound messages, trigger actions in other apps, and route conversations intelligently. Use Latenode's visual editor and scripting tools to scale communication workflows with custom logic, without step-based pricing.

About Moxie

Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.

See how Latenode works

FAQ Facebook Messenger and Moxie

How can I connect my Facebook Messenger account to Moxie using Latenode?

To connect your Facebook Messenger account to Moxie on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Facebook Messenger and click on "Connect".
  • Authenticate your Facebook Messenger and Moxie accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically forward urgent Facebook Messenger inquiries to Moxie?

Yes, you can! Latenode's visual editor makes it simple to route messages based on keywords or sentiment, ensuring critical issues get immediate attention in Moxie.

What types of tasks can I perform by integrating Facebook Messenger with Moxie?

Integrating Facebook Messenger with Moxie allows you to perform various tasks, including:

  • Create Moxie tickets from new Facebook Messenger inquiries.
  • Send automated Facebook Messenger updates on Moxie ticket status.
  • Log Facebook Messenger conversation transcripts to Moxie for analysis.
  • Trigger Moxie workflows based on Facebook Messenger keywords.
  • Centralize customer communication data from Facebook Messenger within Moxie.

How can I use Facebook Messenger data to improve my Moxie reporting?

Latenode lets you easily map Facebook Messenger data fields to Moxie, providing richer context for support reports and insights.

Are there any limitations to the Facebook Messenger and Moxie integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Attachments from Facebook Messenger may have size limits when transferred to Moxie.
  • Real-time updates depend on the responsiveness of both Facebook Messenger and Moxie APIs.
  • Custom field mappings might require JavaScript knowledge for complex transformations.

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