Facebook Messenger and OpenPhone Integration

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Facebook Messenger

OpenPhone

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Facebook Messenger and OpenPhone

Create a New Scenario to Connect Facebook Messenger and OpenPhone

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Facebook Messenger, triggered by another scenario, or executed manually (for testing purposes). In most cases, Facebook Messenger or OpenPhone will be your first step. To do this, click "Choose an app," find Facebook Messenger or OpenPhone, and select the appropriate trigger to start the scenario.

Add the Facebook Messenger Node

Select the Facebook Messenger node from the app selection panel on the right.

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Facebook Messenger

Configure the Facebook Messenger

Click on the Facebook Messenger node to configure it. You can modify the Facebook Messenger URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Facebook Messenger

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Connect Facebook Messenger

Sign In

Run node once

Add the OpenPhone Node

Next, click the plus (+) icon on the Facebook Messenger node, select OpenPhone from the list of available apps, and choose the action you need from the list of nodes within OpenPhone.

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Facebook Messenger

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OpenPhone

Authenticate OpenPhone

Now, click the OpenPhone node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your OpenPhone settings. Authentication allows you to use OpenPhone through Latenode.

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Facebook Messenger

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Connect OpenPhone

Sign In

Run node once

Configure the Facebook Messenger and OpenPhone Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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OpenPhone Oauth 2.0

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The action ID

Run node once

Set Up the Facebook Messenger and OpenPhone Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Save and Activate the Scenario

After configuring Facebook Messenger, OpenPhone, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Facebook Messenger and OpenPhone integration works as expected. Depending on your setup, data should flow between Facebook Messenger and OpenPhone (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Facebook Messenger and OpenPhone

Facebook Messenger + OpenPhone + Google Sheets: Whenever a new message is received in Facebook Messenger or a new message is received in OpenPhone, the details of the message, including sender and content, are added as a new row in a Google Sheet for tracking and analysis.

OpenPhone + Facebook Messenger + Slack: When a call is missed in OpenPhone or a new message is received in Facebook Messenger, a notification is sent to a Slack channel to ensure a quick follow-up.

Facebook Messenger and OpenPhone integration alternatives

About Facebook Messenger

Connect Facebook Messenger to Latenode to automate customer support or send personalized updates. Build flows to handle inbound messages, trigger actions in other apps, and route conversations intelligently. Use Latenode's visual editor and scripting tools to scale communication workflows with custom logic, without step-based pricing.

About OpenPhone

Use OpenPhone in Latenode to automate SMS and call workflows. Log activities, trigger actions based on call outcomes, and sync data to CRMs. By using Latenode, you orchestrate OpenPhone within complex workflows, adding logic and integrations not available in OpenPhone alone. Scale customer communication using no-code tools and AI.

See how Latenode works

FAQ Facebook Messenger and OpenPhone

How can I connect my Facebook Messenger account to OpenPhone using Latenode?

To connect your Facebook Messenger account to OpenPhone on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Facebook Messenger and click on "Connect".
  • Authenticate your Facebook Messenger and OpenPhone accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically log Messenger leads in OpenPhone?

Yes, you can! Latenode's visual editor simplifies mapping Messenger data to OpenPhone. Keep all lead info centralized, improving response times and tracking.

What types of tasks can I perform by integrating Facebook Messenger with OpenPhone?

Integrating Facebook Messenger with OpenPhone allows you to perform various tasks, including:

  • Send OpenPhone SMS alerts for new Facebook Messenger inquiries.
  • Create OpenPhone contacts from Facebook Messenger leads.
  • Log Facebook Messenger conversations as OpenPhone activities.
  • Automatically respond to common questions via OpenPhone SMS.
  • Trigger OpenPhone calls based on Messenger keyword triggers.

Can I send personalized messages via Facebook Messenger on Latenode?

Yes, Latenode allows you to use data from OpenPhone to personalize your Facebook Messenger messages dynamically, improving engagement.

Are there any limitations to the Facebook Messenger and OpenPhone integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • File transfers from Messenger might require additional processing.
  • OpenPhone SMS sending limits apply based on your OpenPhone plan.
  • Real-time updates depend on Facebook Messenger's API availability.

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