How to connect Facebook Pages and Userback
Create a New Scenario to Connect Facebook Pages and Userback
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Facebook Pages, triggered by another scenario, or executed manually (for testing purposes). In most cases, Facebook Pages or Userback will be your first step. To do this, click "Choose an app," find Facebook Pages or Userback, and select the appropriate trigger to start the scenario.

Add the Facebook Pages Node
Select the Facebook Pages node from the app selection panel on the right.

Facebook Pages
Configure the Facebook Pages
Click on the Facebook Pages node to configure it. You can modify the Facebook Pages URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the Facebook Pages node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.

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Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Facebook Pages and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Facebook Pages and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Facebook Pages, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Facebook Pages and Userback integration works as expected. Depending on your setup, data should flow between Facebook Pages and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Facebook Pages and Userback
Userback + Facebook Pages + Slack: When new feedback is received in Userback, specifically related to Facebook posts, a notification is sent to a designated Slack channel to alert the team.
Userback + Facebook Pages + Google Sheets: Track Userback feedback related to Facebook Pages campaigns. Each time new feedback is created in Userback, information about it, along with the related Facebook post data, is added as a new row in Google Sheets for trend analysis.
Facebook Pages and Userback integration alternatives
About Facebook Pages
Automate Facebook Page management within Latenode workflows. Automatically post content, track engagement, and respond to comments using no-code tools. Integrate with other apps to build social media automation pipelines. Unlike standalone tools, Latenode lets you customize flows with JavaScript and scale easily, paying only for execution time.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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See how Latenode works
FAQ Facebook Pages and Userback
How can I connect my Facebook Pages account to Userback using Latenode?
To connect your Facebook Pages account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Facebook Pages and click on "Connect".
- Authenticate your Facebook Pages and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Userback tickets from Facebook Page posts?
Yes, you can! Latenode's visual editor makes it easy to automatically create Userback tickets from Facebook Page posts, streamlining feedback management.
What types of tasks can I perform by integrating Facebook Pages with Userback?
Integrating Facebook Pages with Userback allows you to perform various tasks, including:
- Create Userback feedback items from new Facebook Page posts.
- Update Userback tickets when comments are made on a Facebook post.
- Send Facebook Page messages when a Userback ticket is resolved.
- Analyze Facebook post sentiment and create priority Userback tickets.
- Archive Facebook posts to Userback for long-term feedback tracking.
Can I filter Facebook Pages posts before creating Userback tickets?
Yes, using Latenode's advanced filtering you can create Userback tickets only for posts matching specific criteria.
Are there any limitations to the Facebook Pages and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical Facebook post data before integration is not automatically synced.
- Userback plan limits may affect the number of tickets that can be created.
- Attachment support from Facebook Pages to Userback may require custom handling.