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How to connect Fauna and LiveChat
Create a New Scenario to Connect Fauna and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Fauna, triggered by another scenario, or executed manually (for testing purposes). In most cases, Fauna or LiveChat will be your first step. To do this, click "Choose an app," find Fauna or LiveChat, and select the appropriate trigger to start the scenario.
Add the Fauna Node
Select the Fauna node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Fauna node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Fauna and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Fauna and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Fauna, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Fauna and LiveChat integration works as expected. Depending on your setup, data should flow between Fauna and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Fauna and LiveChat
Fauna + LiveChat + Slack: When a new document is added to a specified Fauna collection (representing a new user signup), their information is used to add them to a LiveChat conversation and send a notification to a designated Slack channel, informing the support team about the new user.
LiveChat + Fauna + Google Sheets: When a LiveChat conversation is deactivated, the transcript and customer details are logged as a new document in Fauna. This Fauna document triggers the addition of a new row with the conversation details to a Google Sheet for reporting and analysis.
Fauna and LiveChat integration alternatives
About Fauna
Use Fauna in Latenode to build scalable, globally distributed data workflows. Automate user authentication or financial data handling with Fauna's ACID compliance. Integrate it into visual flows for real-time updates and simplified data consistency across all your connected apps.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Fauna and LiveChat
How can I connect my Fauna account to LiveChat using Latenode?
To connect your Fauna account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Fauna and click on "Connect".
- Authenticate your Fauna and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I update Fauna with new LiveChat support tickets?
Yes, you can! Latenode enables seamless data transfer, automatically updating Fauna records when new LiveChat tickets are created, offering a centralized, real-time view of customer interactions.
What types of tasks can I perform by integrating Fauna with LiveChat?
Integrating Fauna with LiveChat allows you to perform various tasks, including:
- Storing LiveChat transcripts in Fauna for long-term analysis.
- Creating new Fauna records from incoming LiveChat support requests.
- Updating existing Fauna entries with LiveChat interaction details.
- Triggering LiveChat chats based on data changes within Fauna.
- Sending personalized LiveChat messages using Fauna database information.
Can I use JavaScript code to manipulate Fauna data?
Yes, Latenode allows using JavaScript code blocks within your workflows, providing flexibility to manipulate Fauna data beyond standard operations.
Are there any limitations to the Fauna and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript code.
- Rate limits on the Fauna and LiveChat APIs may impact high-volume workflows.
- Real-time synchronization depends on the API update frequency.
