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Enrich LiveChat conversations with Fauna data for personalized support. Latenode's visual editor simplifies the logic, letting you access customer history and tailor interactions using advanced JavaScript functions, at a fraction of the cost.
Connect Fauna and LiveChat in minutes with Latenode.
Create Fauna to LiveChat workflow
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Create a New Scenario to Connect Fauna and LiveChat
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Fauna, triggered by another scenario, or executed manually (for testing purposes). In most cases, Fauna or LiveChat will be your first step. To do this, click "Choose an app," find Fauna or LiveChat, and select the appropriate trigger to start the scenario.
Add the Fauna Node
Select the Fauna node from the app selection panel on the right.
Fauna
Add the LiveChat Node
Next, click the plus (+) icon on the Fauna node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
Fauna
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LiveChat
Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Fauna and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Fauna and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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LiveChat
Trigger on Webhook
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Fauna
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β
Iterator
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Webhook response
Save and Activate the Scenario
After configuring Fauna, LiveChat, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Fauna and LiveChat integration works as expected. Depending on your setup, data should flow between Fauna and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Fauna + LiveChat + Slack: When a new document is added to a specified Fauna collection (representing a new user signup), their information is used to add them to a LiveChat conversation and send a notification to a designated Slack channel, informing the support team about the new user.
LiveChat + Fauna + Google Sheets: When a LiveChat conversation is deactivated, the transcript and customer details are logged as a new document in Fauna. This Fauna document triggers the addition of a new row with the conversation details to a Google Sheet for reporting and analysis.
About Fauna
Use Fauna in Latenode to build scalable, globally distributed data workflows. Automate user authentication or financial data handling with Fauna's ACID compliance. Integrate it into visual flows for real-time updates and simplified data consistency across all your connected apps.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context β all visually, and without code.
Related categories
How can I connect my Fauna account to LiveChat using Latenode?
To connect your Fauna account to LiveChat on Latenode, follow these steps:
Can I update Fauna with new LiveChat support tickets?
Yes, you can! Latenode enables seamless data transfer, automatically updating Fauna records when new LiveChat tickets are created, offering a centralized, real-time view of customer interactions.
What types of tasks can I perform by integrating Fauna with LiveChat?
Integrating Fauna with LiveChat allows you to perform various tasks, including:
Can I use JavaScript code to manipulate Fauna data?
Yes, Latenode allows using JavaScript code blocks within your workflows, providing flexibility to manipulate Fauna data beyond standard operations.
Are there any limitations to the Fauna and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: