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How to connect Feedly and Freshdesk
Create a New Scenario to Connect Feedly and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Feedly, triggered by another scenario, or executed manually (for testing purposes). In most cases, Feedly or Freshdesk will be your first step. To do this, click "Choose an app," find Feedly or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Feedly Node
Select the Feedly node from the app selection panel on the right.
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Add the Freshdesk Node
Next, click the plus (+) icon on the Feedly node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Feedly and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Feedly and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Feedly, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Feedly and Freshdesk integration works as expected. Depending on your setup, data should flow between Feedly and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Feedly and Freshdesk
Feedly + Freshdesk + Slack: When a new article appears in a Feedly feed, a Freshdesk ticket is created to address potential customer impact. A Slack message is sent to the support team to notify them of the new ticket and the related article.
Freshdesk + Feedly + Google Sheets: When a new ticket is created in Freshdesk, related articles from a specific Feedly feed are found. Details about the ticket and the article are then added as a new row in a Google Sheet for analysis.
Feedly and Freshdesk integration alternatives
About Feedly
Aggregate and filter Feedly articles within Latenode to automate content-driven workflows. Track brand mentions, industry trends, or competitor activity, then instantly trigger actions like posting to social media, updating databases, or notifying teams—all based on custom rules and logic.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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FAQ Feedly and Freshdesk
How can I connect my Feedly account to Freshdesk using Latenode?
To connect your Feedly account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Feedly and click on "Connect".
- Authenticate your Feedly and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from Feedly articles?
Yes, you can! Latenode's visual editor makes this simple. Trigger tickets based on Feedly content, improving your team's response time and ensuring no critical feedback is missed.
What types of tasks can I perform by integrating Feedly with Freshdesk?
Integrating Feedly with Freshdesk allows you to perform various tasks, including:
- Create Freshdesk tickets from starred Feedly articles.
- Add Feedly article summaries to Freshdesk ticket descriptions.
- Automatically update Freshdesk tickets with new Feedly updates.
- Trigger Freshdesk ticket creation from specific Feedly keywords.
- Send Feedly article links to Freshdesk agents for quick review.
How can I filter Feedly articles before creating Freshdesk tickets?
Use Latenode's built-in filter blocks or JavaScript code to precisely filter Feedly articles by keywords, categories, or authors before creating Freshdesk tickets.
Are there any limitations to the Feedly and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Feedly and Freshdesk APIs may affect high-volume workflows.
- Complex data transformations might require custom JavaScript code.
- Historical data migration between Feedly and Freshdesk is not directly supported.
