Feedly and Zoho Desk Integration

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Automatically create Zoho Desk tickets from curated Feedly articles. Latenode's visual editor and JavaScript support allow customizable rules for prioritization and assignment, scaling your support workflow while keeping costs low with execution-based pricing.

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Feedly

Zoho Desk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Feedly and Zoho Desk

Create a New Scenario to Connect Feedly and Zoho Desk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Feedly, triggered by another scenario, or executed manually (for testing purposes). In most cases, Feedly or Zoho Desk will be your first step. To do this, click "Choose an app," find Feedly or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Feedly Node

Select the Feedly node from the app selection panel on the right.

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Configure the Feedly

Click on the Feedly node to configure it. You can modify the Feedly URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Zoho Desk Node

Next, click the plus (+) icon on the Feedly node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk

Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.

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Configure the Feedly and Zoho Desk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Zoho Desk Oauth 2.0

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Run node once

Set Up the Feedly and Zoho Desk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Feedly, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Feedly and Zoho Desk integration works as expected. Depending on your setup, data should flow between Feedly and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Feedly and Zoho Desk

Feedly + Slack + Zoho Desk: When a new article appears in a Feedly feed, a message is sent to a specified Slack channel. If the article's content matches certain keywords related to customer issues, a Zoho Desk ticket is created.

Feedly + Google Sheets + Zoho Desk: Tracks articles in Feedly related to customer issues, logs them in Google Sheets, and creates Zoho Desk tickets for follow-up.

Feedly and Zoho Desk integration alternatives

About Feedly

Aggregate and filter Feedly articles within Latenode to automate content-driven workflows. Track brand mentions, industry trends, or competitor activity, then instantly trigger actions like posting to social media, updating databases, or notifying teams—all based on custom rules and logic.

About Zoho Desk

Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.

See how Latenode works

FAQ Feedly and Zoho Desk

How can I connect my Feedly account to Zoho Desk using Latenode?

To connect your Feedly account to Zoho Desk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Feedly and click on "Connect".
  • Authenticate your Feedly and Zoho Desk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I create Zoho Desk tickets from top Feedly articles?

Yes, you can! Use Latenode to trigger ticket creation in Zoho Desk based on starred Feedly articles. Automate support workflows and improve response times with AI-powered content summarization.

What types of tasks can I perform by integrating Feedly with Zoho Desk?

Integrating Feedly with Zoho Desk allows you to perform various tasks, including:

  • Create Zoho Desk tickets from new Feedly articles matching specific keywords.
  • Add comments to Zoho Desk tickets with summaries of relevant Feedly content.
  • Update Zoho Desk ticket status based on Feedly article engagement metrics.
  • Send notifications to Zoho Desk agents for high-priority Feedly articles.
  • Automatically categorize Zoho Desk tickets based on Feedly article topics.

How can I filter Feedly articles before sending them to Zoho Desk?

Use Latenode’s no-code filters and JavaScript blocks to precisely filter Feedly articles. Only send relevant content to Zoho Desk, saving time for your support team.

Are there any limitations to the Feedly and Zoho Desk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Rate limits imposed by Feedly and Zoho Desk APIs may affect high-volume workflows.
  • Custom field mappings in Zoho Desk require careful configuration.
  • Historical Feedly data before integration setup cannot be automatically processed.

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