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How to connect Fibery and CloudTalk
Create a New Scenario to Connect Fibery and CloudTalk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Fibery, triggered by another scenario, or executed manually (for testing purposes). In most cases, Fibery or CloudTalk will be your first step. To do this, click "Choose an app," find Fibery or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Fibery Node
Select the Fibery node from the app selection panel on the right.
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Add the CloudTalk Node
Next, click the plus (+) icon on the Fibery node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
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Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Fibery and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Fibery and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Fibery, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Fibery and CloudTalk integration works as expected. Depending on your setup, data should flow between Fibery and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Fibery and CloudTalk
Fibery + CloudTalk + Slack: When a new high-priority bug is created in Fibery, CloudTalk initiates a call to the engineer on call, and a message is posted to a dedicated Slack channel to notify the team.
CloudTalk + Fibery + Google Sheets: Every time a new call is registered in CloudTalk, its details are logged into both Fibery as a new entity and Google Sheets as a new row, for comprehensive reporting and analysis of customer interactions.
Fibery and CloudTalk integration alternatives
About Fibery
Sync Fibery's structured data—tasks, projects, wikis—into Latenode for automated workflows. Trigger actions like sending notifications on status changes or updating other tools. Latenode adds logic and integrations Fibery lacks, building complex flows with no code. Automate cross-functional workflows beyond Fibery's native capabilities.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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See how Latenode works
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FAQ Fibery and CloudTalk
How can I connect my Fibery account to CloudTalk using Latenode?
To connect your Fibery account to CloudTalk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Fibery and click on "Connect".
- Authenticate your Fibery and CloudTalk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I create Fibery tasks from new CloudTalk calls?
Yes, you can! Latenode's visual builder makes this easy. Automatically create Fibery tasks for each new CloudTalk call to track follow-ups and improve team collaboration.
What types of tasks can I perform by integrating Fibery with CloudTalk?
Integrating Fibery with CloudTalk allows you to perform various tasks, including:
- Create new Fibery entities from completed CloudTalk calls.
- Update Fibery fields when a CloudTalk call status changes.
- Send CloudTalk SMS messages based on Fibery entity updates.
- Log CloudTalk call details within specific Fibery entities.
- Trigger CloudTalk calls directly from Fibery user stories.
Can I use JavaScript code to transform Fibery data in Latenode?
Yes, you can use JavaScript blocks in Latenode to manipulate Fibery data before passing it to CloudTalk, enabling advanced customization.
Are there any limitations to the Fibery and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Fibery data structures may require custom JavaScript transformations.
- Real-time updates depend on the polling interval of Fibery's API.
- Large data transfers might impact performance without optimization.
