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How to connect Fibery and Freshdesk
Create a New Scenario to Connect Fibery and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Fibery, triggered by another scenario, or executed manually (for testing purposes). In most cases, Fibery or Freshdesk will be your first step. To do this, click "Choose an app," find Fibery or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Fibery Node
Select the Fibery node from the app selection panel on the right.
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Add the Freshdesk Node
Next, click the plus (+) icon on the Fibery node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Fibery and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Fibery and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Fibery, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Fibery and Freshdesk integration works as expected. Depending on your setup, data should flow between Fibery and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Fibery and Freshdesk
Fibery + Freshdesk + Slack: When a new feature is requested in Fibery, a ticket is created in Freshdesk to track the request. The product team is then notified via Slack about the new ticket.
Freshdesk + Fibery + Google Sheets: Tracks resolution times from Freshdesk tickets. When a Freshdesk ticket is updated, the information, including resolution time, is updated in a Fibery entity and exported to Google Sheets for reporting.
Fibery and Freshdesk integration alternatives
About Fibery
Sync Fibery's structured data—tasks, projects, wikis—into Latenode for automated workflows. Trigger actions like sending notifications on status changes or updating other tools. Latenode adds logic and integrations Fibery lacks, building complex flows with no code. Automate cross-functional workflows beyond Fibery's native capabilities.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
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FAQ Fibery and Freshdesk
How can I connect my Fibery account to Freshdesk using Latenode?
To connect your Fibery account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Fibery and click on "Connect".
- Authenticate your Fibery and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I sync Fibery features with Freshdesk tickets?
Yes, you can! Latenode lets you create workflows that sync Fibery features as new Freshdesk tickets. This improves support response times and helps track customer feedback effectively.
What types of tasks can I perform by integrating Fibery with Freshdesk?
Integrating Fibery with Freshdesk allows you to perform various tasks, including:
- Create Freshdesk tickets from new Fibery feature requests automatically.
- Update Fibery feature status based on Freshdesk ticket resolution.
- Automatically assign Freshdesk tickets based on Fibery project assignments.
- Send Fibery updates as internal notes in Freshdesk tickets.
- Track Freshdesk ticket counts against specific Fibery features.
Can Latenode handle complex data transformations between Fibery and Freshdesk?
Yes, Latenode's data transformation capabilities, including JavaScript and AI steps, enable seamless mapping and conversion of data between Fibery and Freshdesk.
Are there any limitations to the Fibery and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time synchronization depends on API rate limits of both platforms.
- Complex workflows might require advanced knowledge of Fibery and Freshdesk APIs.
- Attachment synchronization might require additional configuration.
