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How to connect Figma and Freshdesk
Create a New Scenario to Connect Figma and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Figma, triggered by another scenario, or executed manually (for testing purposes). In most cases, Figma or Freshdesk will be your first step. To do this, click "Choose an app," find Figma or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Figma Node
Select the Figma node from the app selection panel on the right.
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Add the Freshdesk Node
Next, click the plus (+) icon on the Figma node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Figma and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Figma and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Figma, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Figma and Freshdesk integration works as expected. Depending on your setup, data should flow between Figma and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Figma and Freshdesk
Figma + Freshdesk + Slack: When a new comment is posted in Figma, a ticket is created in Freshdesk to address the feedback, and a notification is sent to the relevant team in Slack.
Freshdesk + Figma + Google Drive: When a ticket is updated in Freshdesk, the associated design files are located in Figma and then archived to Google Drive.
Figma and Freshdesk integration alternatives
About Figma
Automate design workflows by connecting Figma to Latenode. Extract design assets, update text layers based on database values, or trigger notifications on component changes. Scale design operations by automating repetitive tasks and integrating them into broader business processes using Latenode's visual editor and code customization options.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
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FAQ Figma and Freshdesk
How can I connect my Figma account to Freshdesk using Latenode?
To connect your Figma account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Figma and click on "Connect".
- Authenticate your Figma and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Freshdesk tickets from Figma design feedback?
Yes, you can! Latenode's visual editor makes it easy to trigger ticket creation. Plus, use AI to summarize feedback for efficient ticket assignment.
What types of tasks can I perform by integrating Figma with Freshdesk?
Integrating Figma with Freshdesk allows you to perform various tasks, including:
- Create Freshdesk tickets from new Figma comments.
- Update Freshdesk tickets with Figma design changes.
- Send notifications to Freshdesk when a Figma design is approved.
- Attach Figma design files directly to Freshdesk tickets.
- Automatically assign Freshdesk tickets based on Figma project.
How can I transform data between Figma and Freshdesk?
Latenode offers powerful data transformation blocks and JavaScript steps to map Figma data fields to corresponding Freshdesk fields seamlessly.
Are there any limitations to the Figma and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time updates may be subject to API rate limits of Figma and Freshdesk.
- Complex Figma designs with numerous elements may require more processing time.
- Custom field mappings beyond basic text and numerical data require Javascript.
