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How to connect Fillout and LiveChat
Create a New Scenario to Connect Fillout and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Fillout, triggered by another scenario, or executed manually (for testing purposes). In most cases, Fillout or LiveChat will be your first step. To do this, click "Choose an app," find Fillout or LiveChat, and select the appropriate trigger to start the scenario.
Add the Fillout Node
Select the Fillout node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Fillout node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Fillout and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Fillout and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Fillout, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Fillout and LiveChat integration works as expected. Depending on your setup, data should flow between Fillout and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Fillout and LiveChat
Fillout + LiveChat + Slack: When a new submission is received in Fillout, a LiveChat conversation is initiated to engage with the user. Simultaneously, a Slack message is sent to a designated channel to notify the team about the new submission and active chat.
LiveChat + Fillout + Google Sheets: When a LiveChat chat is deactivated, the transcript and user details (obtained from a Fillout form based on customer info) are saved to a Google Sheet for record-keeping and analysis.
Fillout and LiveChat integration alternatives
About Fillout
Use Fillout forms in Latenode to collect data and instantly trigger workflows. Instead of manual exports, automate follow-ups, database updates, or personalized emails based on form responses. Latenode lets you parse, transform, and route Fillout data to any app with full control and no per-step pricing.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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FAQ Fillout and LiveChat
How can I connect my Fillout account to LiveChat using Latenode?
To connect your Fillout account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Fillout and click on "Connect".
- Authenticate your Fillout and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically start a LiveChat conversation from Fillout submissions?
Yes, you can! Latenode's visual editor allows you to trigger LiveChat conversations based on Fillout form submissions, ensuring immediate engagement and better customer support.
What types of tasks can I perform by integrating Fillout with LiveChat?
Integrating Fillout with LiveChat allows you to perform various tasks, including:
- Send new Fillout submissions directly to a LiveChat agent.
- Create LiveChat tickets from specific Fillout form responses.
- Update customer profiles in LiveChat based on Fillout data.
- Trigger personalized LiveChat messages after form submission.
- Send automated follow-up messages via LiveChat for incomplete forms.
How secure is Fillout data when used with LiveChat in Latenode?
Latenode employs robust security measures, including encryption and access controls, ensuring secure data transfer between Fillout and LiveChat.
Are there any limitations to the Fillout and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex logic may require JavaScript knowledge.
- Rate limits of Fillout and LiveChat apply.
- File uploads from Fillout might require additional parsing.
