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Automatically create Zoho Desk tickets from Fireflies.ai meeting summaries. Latenode's visual editor makes it easy to customize ticket creation, add advanced logic with JavaScript, and scale affordably by paying only for execution time.
Connect Fireflies and Zoho Desk in minutes with Latenode.
Create Fireflies to Zoho Desk workflow
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Create a New Scenario to Connect Fireflies and Zoho Desk
In the workspace, click the โCreate New Scenarioโ button.
Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Fireflies, triggered by another scenario, or executed manually (for testing purposes). In most cases, Fireflies or Zoho Desk will be your first step. To do this, click "Choose an app," find Fireflies or Zoho Desk, and select the appropriate trigger to start the scenario.
Add the Fireflies Node
Select the Fireflies node from the app selection panel on the right.
Fireflies
Configure the Fireflies
Click on the Fireflies node to configure it. You can modify the Fireflies URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Fireflies node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.
Fireflies
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Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Fireflies and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Fireflies and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Fireflies
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Fireflies, Zoho Desk, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the Fireflies and Zoho Desk integration works as expected. Depending on your setup, data should flow between Fireflies and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Fireflies + Zoho Desk + Slack: When a new transcript is available in Fireflies, the flow creates a ticket in Zoho Desk summarizing the call. A message is then sent to a Slack channel notifying relevant agents about the new ticket.
Zoho Desk + Fireflies + Google Sheets: When a new ticket comment is added in Zoho Desk, the flow searches Fireflies transcripts for related calls using keywords from the comment. The relevant data, including ticket ID, comment content, and transcript snippets, are logged in Google Sheets for analysis.
About Fireflies
Automate meeting workflows with Fireflies in Latenode. Transcribe calls, extract action items, and route summaries to project management tools. Stop manual note-taking, and use Latenode's visual builder to create custom flows triggered by new Fireflies transcripts. Scale your processes and keep everyone aligned.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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How can I connect my Fireflies account to Zoho Desk using Latenode?
To connect your Fireflies account to Zoho Desk on Latenode, follow these steps:
Can I automatically create Zoho Desk tickets from Fireflies meeting summaries?
Yes, you can! Latenode's visual editor makes it easy to automate ticket creation, ensuring every important meeting insight is tracked directly in Zoho Desk, improving response times.
What types of tasks can I perform by integrating Fireflies with Zoho Desk?
Integrating Fireflies with Zoho Desk allows you to perform various tasks, including:
How does Latenode handle Fireflies meeting data securely?
Latenode ensures secure data handling through encryption and compliant infrastructure, protecting your Fireflies meeting data during transfer and processing.
Are there any limitations to the Fireflies and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: