FireText and Delighted Integration

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Automatically trigger targeted Delighted surveys after FireText SMS interactions in Latenode. Refine customer feedback loops with flexible, low-code logic, and scale affordably by paying only for execution time.

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FireText

Delighted

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect FireText and Delighted

Create a New Scenario to Connect FireText and Delighted

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a FireText, triggered by another scenario, or executed manually (for testing purposes). In most cases, FireText or Delighted will be your first step. To do this, click "Choose an app," find FireText or Delighted, and select the appropriate trigger to start the scenario.

Add the FireText Node

Select the FireText node from the app selection panel on the right.

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Configure the FireText

Click on the FireText node to configure it. You can modify the FireText URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Sign In

Run node once

Add the Delighted Node

Next, click the plus (+) icon on the FireText node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

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Authenticate Delighted

Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.

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Configure the FireText and Delighted Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the FireText and Delighted Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring FireText, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the FireText and Delighted integration works as expected. Depending on your setup, data should flow between FireText and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect FireText and Delighted

Delighted + FireText + Slack: When a new response is received in Delighted, the automation checks if the response indicates low satisfaction. If so, a message is sent via Slack to a designated channel to alert the team.

Delighted + FireText + Google Sheets: When a new response is received in Delighted, the survey data is added to a Google Sheet. Based on the survey score, a thank you message is sent via FireText to the survey respondent.

FireText and Delighted integration alternatives

About FireText

Use FireText in Latenode to automate SMS sending and verification. Trigger texts based on events, like new orders or form submissions. Perfect for OTP, alerts, and marketing campaigns. Integrate with databases and CRMs, adding conditional logic and custom scripts for tailored messaging inside scalable Latenode flows.

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

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FAQ FireText and Delighted

How can I connect my FireText account to Delighted using Latenode?

To connect your FireText account to Delighted on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select FireText and click on "Connect".
  • Authenticate your FireText and Delighted accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger surveys after FireText appointment reminders?

Yes, you can! Latenode’s visual editor simplifies building this automation. Automatically trigger Delighted surveys after FireText sends appointment reminders, boosting feedback collection.

What types of tasks can I perform by integrating FireText with Delighted?

Integrating FireText with Delighted allows you to perform various tasks, including:

  • Send Delighted surveys automatically after a FireText SMS campaign.
  • Update customer profiles in Delighted based on FireText message replies.
  • Trigger personalized follow-up FireText messages based on Delighted survey scores.
  • Create internal notifications for negative feedback received via Delighted.
  • Analyze sentiment from FireText SMS conversations and update Delighted attributes.

Can I use JavaScript to manipulate data between FireText and Delighted?

Yes! Latenode allows you to use JavaScript to transform data, adding advanced logic between FireText and Delighted workflows for tailored automation.

Are there any limitations to the FireText and Delighted integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations may require JavaScript knowledge.
  • Real-time data synchronization depends on the API rate limits of FireText and Delighted.
  • Historical data migration between the two platforms needs manual configuration.

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