

90% cheaper with Latenode
AI agent that builds your workflows for you
Hundreds of apps to connect
Automatically create Zoho Desk tickets from FireText SMS alerts. Use Latenode’s visual editor to customize workflows, add conditions, and scale affordably without complex code.
Connect FireText and Zoho Desk in minutes with Latenode.
Create FireText to Zoho Desk workflow
Start for free
Automate your workflow
Swap Apps
FireText
Zoho Desk
No credit card needed
Without restriction
Create a New Scenario to Connect FireText and Zoho Desk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a FireText, triggered by another scenario, or executed manually (for testing purposes). In most cases, FireText or Zoho Desk will be your first step. To do this, click "Choose an app," find FireText or Zoho Desk, and select the appropriate trigger to start the scenario.
Add the FireText Node
Select the FireText node from the app selection panel on the right.
FireText
Configure the FireText
Click on the FireText node to configure it. You can modify the FireText URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the FireText node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.
FireText
⚙
Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the FireText and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the FireText and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
⚙
AI Anthropic Claude 3
⚙
Zoho Desk
Trigger on Webhook
⚙
FireText
⚙
⚙
Iterator
⚙
Webhook response
Save and Activate the Scenario
After configuring FireText, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the FireText and Zoho Desk integration works as expected. Depending on your setup, data should flow between FireText and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
FireText + Zoho Desk + Slack: When a new SMS message is received in FireText, a new ticket is created in Zoho Desk. Then, a message is sent to a Slack channel notifying agents of the new ticket.
Zoho Desk + FireText + Twilio: When a new comment is added to a ticket in Zoho Desk, an SMS update is sent to the customer using Twilio.
About FireText
Use FireText in Latenode to automate SMS sending and verification. Trigger texts based on events, like new orders or form submissions. Perfect for OTP, alerts, and marketing campaigns. Integrate with databases and CRMs, adding conditional logic and custom scripts for tailored messaging inside scalable Latenode flows.
Similar apps
Related categories
About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
Similar apps
Related categories
How can I connect my FireText account to Zoho Desk using Latenode?
To connect your FireText account to Zoho Desk on Latenode, follow these steps:
Can I create Zoho Desk tickets from FireText SMS alerts?
Yes, you can! Latenode's visual editor makes it easy to trigger ticket creation in Zoho Desk based on incoming SMS messages in FireText. Improve response times and never miss critical alerts.
What types of tasks can I perform by integrating FireText with Zoho Desk?
Integrating FireText with Zoho Desk allows you to perform various tasks, including:
What kind of FireText message data can Latenode access?
Latenode can access various data points including sender number, message content, timestamp, and any custom metadata attached to the SMS.
Are there any limitations to the FireText and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: