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How to connect Formstack and Delighted
Create a New Scenario to Connect Formstack and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Formstack, triggered by another scenario, or executed manually (for testing purposes). In most cases, Formstack or Delighted will be your first step. To do this, click "Choose an app," find Formstack or Delighted, and select the appropriate trigger to start the scenario.
Add the Formstack Node
Select the Formstack node from the app selection panel on the right.
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Configure the Formstack
Click on the Formstack node to configure it. You can modify the Formstack URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Delighted Node
Next, click the plus (+) icon on the Formstack node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Formstack and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Formstack and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Delighted
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Formstack, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Formstack and Delighted integration works as expected. Depending on your setup, data should flow between Formstack and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Formstack and Delighted
Delighted + Slack: When a new response is received in Delighted with a low score, a message is sent to a designated Slack channel to alert the team and address the customer's issues promptly.
Delighted + Formstack + Google Sheets: When a new form submission is received in Formstack, the data is combined with relevant survey responses from Delighted. The combined data is then stored in a Google Sheet for analysis and reporting.
Formstack and Delighted integration alternatives
About Formstack
Use Formstack with Latenode to capture data via forms and automatically trigger workflows. Update databases, send notifications, or create documents based on submissions. Latenode adds logic, routing, and integrations to scale Formstack beyond simple data collection with visual tools and custom code.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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FAQ Formstack and Delighted
How can I connect my Formstack account to Delighted using Latenode?
To connect your Formstack account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Formstack and click on "Connect".
- Authenticate your Formstack and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Delighted surveys after a Formstack submission?
Yes, you can! Latenode allows you to automatically trigger Delighted surveys upon Formstack submissions, boosting response rates and providing real-time feedback. Scale easily with our flexible infrastructure.
What types of tasks can I perform by integrating Formstack with Delighted?
Integrating Formstack with Delighted allows you to perform various tasks, including:
- Automatically send customer satisfaction surveys after form submissions.
- Personalize survey questions based on form data for better feedback.
- Update customer records in a CRM with survey responses.
- Analyze survey results and form data to identify trends.
- Trigger follow-up actions based on survey scores automatically.
Can I use advanced logic to filter responses sent to Delighted?
Yes! Latenode's visual editor allows you to apply conditions, ensuring only relevant submissions trigger Delighted surveys, enhancing data quality.
Are there any limitations to the Formstack and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex conditional logic might require JavaScript knowledge.
- Survey customization within Latenode is limited to Delighted's API.
- Data transfer limits depend on your Formstack and Delighted plans.
