

90% cheaper with Latenode
AI agent that builds your workflows for you
Hundreds of apps to connect
Automatically convert Freshdesk tickets into Acapela Cloud voice messages, using Latenode’s visual editor to fine-tune notifications based on ticket urgency. Scale affordably by paying only for execution time.
Connect Freshdesk and Acapela Cloud in minutes with Latenode.
Create Freshdesk to Acapela Cloud workflow
Start for free
Automate your workflow
Swap Apps
Freshdesk
Acapela Cloud
No credit card needed
Without restriction
Create a New Scenario to Connect Freshdesk and Acapela Cloud
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Acapela Cloud will be your first step. To do this, click "Choose an app," find Freshdesk or Acapela Cloud, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Acapela Cloud Node
Next, click the plus (+) icon on the Freshdesk node, select Acapela Cloud from the list of available apps, and choose the action you need from the list of nodes within Acapela Cloud.
Freshdesk
⚙
Acapela Cloud
Authenticate Acapela Cloud
Now, click the Acapela Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Acapela Cloud settings. Authentication allows you to use Acapela Cloud through Latenode.
Configure the Freshdesk and Acapela Cloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Acapela Cloud Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
⚙
AI Anthropic Claude 3
⚙
Acapela Cloud
Trigger on Webhook
⚙
Freshdesk
⚙
⚙
Iterator
⚙
Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Acapela Cloud, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Acapela Cloud integration works as expected. Depending on your setup, data should flow between Freshdesk and Acapela Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Acapela Cloud + Slack: When a new ticket is created in Freshdesk, its content is converted into an audio message using Acapela Cloud. This audio message is then sent to a designated Slack channel for quick updates.
Freshdesk + Acapela Cloud + Gmail: Upon creation of a new ticket in Freshdesk, the system generates an audio response using Acapela Cloud, and automatically sends this audio file as an attachment in a reply email to the customer using Gmail.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
Related categories
About Acapela Cloud
Need realistic voice synthesis? Integrate Acapela Cloud in Latenode to automate voice responses in your workflows. Generate audio from text for IVR systems, content creation, or accessibility features. Use Latenode's visual editor and JS node for full control over text prompts and delivery, scaling voice automation affordably.
Similar apps
Related categories
How can I connect my Freshdesk account to Acapela Cloud using Latenode?
To connect your Freshdesk account to Acapela Cloud on Latenode, follow these steps:
Can I announce Freshdesk ticket updates via Acapela Cloud voice messages?
Yes, you can! With Latenode, automate voice notifications for critical Freshdesk tickets using Acapela Cloud. Escalate urgent issues and improve response times, with no coding required.
What types of tasks can I perform by integrating Freshdesk with Acapela Cloud?
Integrating Freshdesk with Acapela Cloud allows you to perform various tasks, including:
Can I use JavaScript to extend Freshdesk's functionality inside Latenode?
Yes! Latenode’s JavaScript node allows you to customize Freshdesk workflows with advanced logic, parsing, and data manipulation beyond standard integrations.
Are there any limitations to the Freshdesk and Acapela Cloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: