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How to connect Freshdesk and Avaza
Create a New Scenario to Connect Freshdesk and Avaza
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Avaza will be your first step. To do this, click "Choose an app," find Freshdesk or Avaza, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
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Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Avaza Node
Next, click the plus (+) icon on the Freshdesk node, select Avaza from the list of available apps, and choose the action you need from the list of nodes within Avaza.
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Authenticate Avaza
Now, click the Avaza node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Avaza settings. Authentication allows you to use Avaza through Latenode.
Configure the Freshdesk and Avaza Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Avaza Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Avaza
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Freshdesk, Avaza, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Avaza integration works as expected. Depending on your setup, data should flow between Freshdesk and Avaza (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Avaza
Freshdesk + Avaza + Slack: When a new ticket is created in Freshdesk, a corresponding task is created in Avaza to address the issue. A notification is then sent to the relevant team in Slack to inform them about the new task.
Avaza + Freshdesk + Google Sheets: When a project is completed in Avaza, a summary of the project is created in Google Sheets. The client's record in Freshdesk is then updated with a link to the project summary.
Freshdesk and Avaza integration alternatives
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Avaza
Automate project management with Avaza in Latenode. Create flows that sync tasks, track time, and manage expenses automatically. Use Latenode's visual editor to tailor Avaza workflows and connect them to other apps. Streamline reporting and billing cycles with no-code logic and custom scripts for efficient project oversight.
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See how Latenode works
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FAQ Freshdesk and Avaza
How can I connect my Freshdesk account to Avaza using Latenode?
To connect your Freshdesk account to Avaza on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Avaza accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Avaza tasks from new Freshdesk tickets?
Yes, you can! Latenode's visual editor makes this easy, triggering Avaza task creation whenever a new ticket arrives in Freshdesk. Keep project workflows aligned with customer support needs.
What types of tasks can I perform by integrating Freshdesk with Avaza?
Integrating Freshdesk with Avaza allows you to perform various tasks, including:
- Create new Avaza projects from Freshdesk support requests.
- Update Avaza task status based on Freshdesk ticket resolution.
- Sync Freshdesk contact information with Avaza client details.
- Generate Avaza invoices for billable time tracked on Freshdesk tickets.
- Send Freshdesk notifications when Avaza tasks are completed.
How does Latenode handle Freshdesk API rate limits?
Latenode includes built-in rate limiting and error handling, ensuring reliable data flow between Freshdesk and Avaza, even at high volumes.
Are there any limitations to the Freshdesk and Avaza integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript code.
- Real-time synchronization depends on Freshdesk and Avaza API availability.
- Attachments larger than 10MB might require alternative handling.
