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How to connect Freshdesk and Bouncer
Create a New Scenario to Connect Freshdesk and Bouncer
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Bouncer will be your first step. To do this, click "Choose an app," find Freshdesk or Bouncer, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
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Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Bouncer Node
Next, click the plus (+) icon on the Freshdesk node, select Bouncer from the list of available apps, and choose the action you need from the list of nodes within Bouncer.
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Authenticate Bouncer
Now, click the Bouncer node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Bouncer settings. Authentication allows you to use Bouncer through Latenode.
Configure the Freshdesk and Bouncer Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Bouncer Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Bouncer
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Freshdesk, Bouncer, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Bouncer integration works as expected. Depending on your setup, data should flow between Freshdesk and Bouncer (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Bouncer
Freshdesk + Bouncer + Slack: When a new contact is created in Freshdesk, their email address is verified using Bouncer. If the email is invalid, a notification is sent to a Slack channel to alert the support team.
Freshdesk + Bouncer + Google Sheets: When a contact is updated in Freshdesk, Bouncer verifies the associated email address. The email verification result and contact information are then logged in a Google Sheet for reporting.
Freshdesk and Bouncer integration alternatives
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Bouncer
Use Bouncer in Latenode to verify email deliverability inside your marketing automation. Connect it to lead sources, CRMs, or signup forms. Stop sending emails to invalid addresses and improve sender reputation directly from your Latenode workflows. Add custom logic via JavaScript for advanced filtering.
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See how Latenode works
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FAQ Freshdesk and Bouncer
How can I connect my Freshdesk account to Bouncer using Latenode?
To connect your Freshdesk account to Bouncer on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Bouncer accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically verify Freshdesk emails with Bouncer?
Yes! Latenode's visual editor makes it easy to automate email verification. Ensure cleaner data and improved deliverability by automatically validating Freshdesk contact emails via Bouncer.
What types of tasks can I perform by integrating Freshdesk with Bouncer?
Integrating Freshdesk with Bouncer allows you to perform various tasks, including:
- Verify email addresses upon ticket creation in Freshdesk.
- Update Freshdesk contact properties with Bouncer verification results.
- Trigger different workflows based on email deliverability scores.
- Schedule regular email list cleaning for Freshdesk contacts.
- Flag potentially invalid emails within Freshdesk for manual review.
Can I use JavaScript code to transform Freshdesk data in Latenode?
Yes! Latenode allows you to use JavaScript to manipulate Freshdesk data,enabling advanced transformations beyond simple field mappings.
Are there any limitations to the Freshdesk and Bouncer integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Freshdesk and Bouncer APIs may affect performance.
- Complex data transformations may require JavaScript knowledge.
- Real-time data synchronization depends on API availability.
