Freshdesk and Feedly Integration

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Aggregate relevant articles in Feedly, then automatically create Freshdesk tickets for items needing support — Latenode’s visual editor and affordable pricing makes it easier than ever to manage content-driven support requests.

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Freshdesk

Feedly

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Freshdesk and Feedly

Create a New Scenario to Connect Freshdesk and Feedly

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Feedly will be your first step. To do this, click "Choose an app," find Freshdesk or Feedly, and select the appropriate trigger to start the scenario.

Add the Freshdesk Node

Select the Freshdesk node from the app selection panel on the right.

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Configure the Freshdesk

Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Feedly Node

Next, click the plus (+) icon on the Freshdesk node, select Feedly from the list of available apps, and choose the action you need from the list of nodes within Feedly.

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Authenticate Feedly

Now, click the Feedly node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Feedly settings. Authentication allows you to use Feedly through Latenode.

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Configure the Freshdesk and Feedly Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Freshdesk and Feedly Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Freshdesk, Feedly, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Feedly integration works as expected. Depending on your setup, data should flow between Freshdesk and Feedly (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Freshdesk and Feedly

Feedly + Freshdesk + Slack: When a new article matching a specific feed appears in Feedly, a new ticket is created in Freshdesk. A notification about the new ticket is then sent to a designated Slack channel.

Feedly + Freshdesk + Google Sheets: When a new article appears in Feedly, the workflow checks if the article relates to an existing Freshdesk ticket by searching for keywords. If related, article details are logged in a Google Sheet for content analysis.

Freshdesk and Feedly integration alternatives

About Freshdesk

Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.

About Feedly

Aggregate and filter Feedly articles within Latenode to automate content-driven workflows. Track brand mentions, industry trends, or competitor activity, then instantly trigger actions like posting to social media, updating databases, or notifying teams—all based on custom rules and logic.

See how Latenode works

FAQ Freshdesk and Feedly

How can I connect my Freshdesk account to Feedly using Latenode?

To connect your Freshdesk account to Feedly on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Freshdesk and click on "Connect".
  • Authenticate your Freshdesk and Feedly accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Freshdesk tickets from Feedly articles?

Yes, you can! Latenode’s visual editor makes it easy to trigger Freshdesk ticket creation whenever a new article matching your criteria appears in Feedly. Improve response times and never miss vital information.

What types of tasks can I perform by integrating Freshdesk with Feedly?

Integrating Freshdesk with Feedly allows you to perform various tasks, including:

  • Create Freshdesk tickets from starred Feedly articles automatically.
  • Update ticket properties in Freshdesk based on Feedly article content.
  • Send Feedly article summaries as Freshdesk ticket replies.
  • Trigger custom notifications in Freshdesk for critical Feedly updates.
  • Enrich ticket data with relevant context from Feedly feeds using AI.

How secure is my Freshdesk data when using the Latenode integration?

Latenode uses secure authentication and encryption to protect your Freshdesk data. You control all data access and permissions within your workflows ensuring data privacy.

Are there any limitations to the Freshdesk and Feedly integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Rate limits imposed by Freshdesk and Feedly APIs may affect high-volume workflows.
  • Complex data transformations might require JavaScript knowledge.
  • Historical data migration between the two services is not supported.

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