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How to connect Freshdesk and Fibery
Create a New Scenario to Connect Freshdesk and Fibery
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Fibery will be your first step. To do this, click "Choose an app," find Freshdesk or Fibery, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
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Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Fibery Node
Next, click the plus (+) icon on the Freshdesk node, select Fibery from the list of available apps, and choose the action you need from the list of nodes within Fibery.
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Authenticate Fibery
Now, click the Fibery node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Fibery settings. Authentication allows you to use Fibery through Latenode.
Configure the Freshdesk and Fibery Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Fibery Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Fibery
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Freshdesk, Fibery, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Fibery integration works as expected. Depending on your setup, data should flow between Freshdesk and Fibery (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Fibery
Freshdesk + Fibery + Slack: When a new, high-priority ticket is created in Freshdesk, a corresponding task is created in Fibery, and a notification is sent to the relevant team in Slack to ensure prompt attention.
Fibery + Freshdesk + Google Sheets: Track new Fibery feature requests by adding them to a Google Sheet. Then, find corresponding Freshdesk tickets using the feature request name and add a note to those tickets detailing customer impact.
Freshdesk and Fibery integration alternatives
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Fibery
Sync Fibery's structured data—tasks, projects, wikis—into Latenode for automated workflows. Trigger actions like sending notifications on status changes or updating other tools. Latenode adds logic and integrations Fibery lacks, building complex flows with no code. Automate cross-functional workflows beyond Fibery's native capabilities.
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See how Latenode works
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FAQ Freshdesk and Fibery
How can I connect my Freshdesk account to Fibery using Latenode?
To connect your Freshdesk account to Fibery on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Fibery accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I sync Freshdesk tickets to Fibery features?
Yes, you can! Latenode's visual editor simplifies syncing, ensuring support requests automatically update relevant Fibery features. Track user feedback and development progress in one place.
What types of tasks can I perform by integrating Freshdesk with Fibery?
Integrating Freshdesk with Fibery allows you to perform various tasks, including:
- Create Fibery features directly from new Freshdesk tickets.
- Update Fibery features when Freshdesk tickets are resolved.
- Post Freshdesk ticket updates as comments on Fibery features.
- Automatically assign Fibery features based on Freshdesk ticket priority.
- Aggregate support data from Freshdesk in Fibery reports.
How do I handle large Freshdesk datasets in Latenode workflows?
Latenode's architecture efficiently handles large datasets, enabling seamless processing and transfer of Freshdesk data to Fibery, even with thousands of tickets.
Are there any limitations to the Freshdesk and Fibery integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript code.
- Real-time synchronization depends on the API rate limits of Freshdesk and Fibery.
- Initial setup requires familiarity with both Freshdesk and Fibery data structures.
